Privacy and
data protection.

Who processes your information

JAFX (PTY) LTD, registration number 2021/620382/07, 1st Floor, Sandton Gate, 7 Minerva Road, Glenadrienne, Sandton, 2196, South Africa, is the responsible party for personal information collected through this website (jafx.com), our client area (app.jafx.com) and the JAFX Terminal (terminal.jafx.com). Contact: support@jafx.com.

What we collect through this website

If you use the contact form we collect the name, email address and message you enter. We use them only to answer your enquiry.

Our web server records the IP address, browser type and pages requested for each visit, for security and to keep the site working.

Your account

When you open an account and use the client area and the JAFX Terminal, we collect and keep:

We use them to open and run your account, to verify your identity, to carry out your payments and trades, and to answer you. Our trading platform and client account systems are run for us by service providers, who hold this information on our behalf. The client area and the JAFX Terminal run on servers in Frankfurt, Germany.

While you are signed in to the client area, it sets a cookie for jafx.com and its subdomains, jafx_signed_in, so that this website shows Dashboard and Sign out instead of Log in and Sign up. It says only that you are signed in, nothing else about you, and it ends when you sign out or your session ends.

Support

When you chat with us live, on this website, in the client area or in the JAFX Terminal, or email support@jafx.com, we keep the conversation so that we can answer you and follow up.

JAFX AI

Your conversations with JAFX AI in the JAFX Terminal are saved with your trading account until you delete them, which you can do in the list of conversations.

To answer you, JAFX AI sends your messages, with the details of your account, open positions and trading history that it needs, to Anthropic's Claude model through JAFX's own AI service, at JAFX's cost. That service runs the model on Amazon Bedrock within the European Union, through Amazon's Frankfurt region in Germany. If you add your own Anthropic API key, your conversations go to Anthropic directly, under your own Anthropic account and its terms.

Phone calls

Our account managers may phone you from time to time. If you would rather they did not, choose Unsubscribe under Phone calls in the client area's Settings.

Marketing emails

We may email you news and offers. You can unsubscribe under Email notifications in the client area's Settings, or from the link in any of those emails. Emails about your account and your transactions still arrive.

Third parties

This website is served from jafx.com, with its fonts, styles and scripts hosted on our own server, apart from the two Google services below.

We use Google Analytics on this website, in our client area and in the JAFX Terminal, to see how they are used. It records the pages you visit, your device and browser, your approximate location (worked out from your IP address), and actions such as signing up, making a deposit or placing a trade, with any amount only as a range, such as $250 to $999. It recognises your browser by two cookies set for jafx.com and its subdomains: _ga, and one whose name begins _ga_. When you are signed in, it also receives a scrambled number made from your client number, so that your visits from your phone and your computer count as one; Google cannot work out your client number from it. We never send Google Analytics your client number itself, your name or email address, or anything you write to us.

Google provides the service and keeps the records linked to your browser for 14 months, on servers that may be outside South Africa. We have its advertising features switched off. To stop it recognising your browser, block cookies for jafx.com in your browser; to stop it altogether, install Google's opt-out add-on from tools.google.com/dlpage/gaoptout.

The other Google service is on the sign-up form on the home page: once you start filling it in, it loads Google reCAPTCHA, which checks that the form is being used by a person, and Google's Privacy Policy and Terms of Service apply to that check. What you type in that form goes to our client area at app.jafx.com, not to this website's server. The client area's sign-in, sign-up and password forms use the same check.

The charts in the JAFX Terminal are provided by TradingView. On about 2 in every 100 chart loads, TradingView's code downloads a Google Analytics script from Google's servers, which gives Google your IP address and your browser's type and language, but nothing about the page you are on or your account. In Firefox, the script also stores two cookies of its own for terminal.jafx.com, _ga for up to two years and _gid for one day, but it doesn't send them to Google or TradingView.

How long we keep it

We keep the records of your account (the details you gave us, your verification documents and questionnaire answers, your deposits, withdrawals and transfers, and your trading accounts and history) for five years after your account closes.

Contact form submissions are kept for two years from your last contact with us, then deleted.

When you use the sign-in, sign-up or password forms of our client area, we keep a record of each security check (the IP address, browser type, the check's result and a scrambled form of your email address) for one year, then delete it, so that we can find and correct the check's mistakes.

Your rights

You may ask us what personal information we hold about you, ask us to correct or delete it, and object to our processing of it. Write to support@jafx.com.

You may also complain to the Information Regulator of South Africa: JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001; PO Box 31533, Braamfontein, Johannesburg 2017; complaints.IR@justice.gov.za; www.justice.gov.za/inforeg.