Where to find your withdrawal history, status and transaction ID

All your withdrawals are listed on the History page of the client portal at app.jafx.com. Open a withdrawal there to see its status, its blockchain confirmations and the Transaction ID our support team asks for.

Transaction History in the client portal

1. Sign in to the client portal at app.jafx.com.
2. In the menu at the top of the page, select History (under Funds). On a phone, open the menu and select History.
3. The page is titled Transaction history. It lists your deposits, withdrawals and internal transfers.

How the list works:

• It shows 20 transactions a page. Use ← Prev and Next → to move between pages.
• Select a column heading (ID, Type, Method, Detail, Amount, When, Status) to sort the page by it.
• Money coming in is shown in green and money going out in red. A failed or cancelled amount is struck through.

The Withdraw page also shows your recent withdrawals under Withdrawal history, with a link to the full history.

Filtering by type, status and date

To see only your withdrawals, or one withdrawal, use the filters:

If you see "No transactions match this filter.", clear your filters and refresh. If the list is still empty, wait a few minutes and try again.

Opening a withdrawal: what its page shows

Click a withdrawal in the list to open its page. The page is titled with the type and number, for example "Withdrawal #123". It shows:

• the amount and the status
• the rows Method, Coin, From, To, Date and Completed or Processed (a row is left out when it does not apply)
• More details, which opens the Transaction ID, the Payment reference and the Channel
• sometimes a reason under the status, if something went wrong

While the withdrawal is Pending, the page shows a Waiting to be sent panel: "We send it to the wallet address below once it's approved." Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed.

Cancelling: while it can still be cancelled, the page says "This withdrawal is still pending. You can cancel it until it's sent." and shows Cancel withdrawal. See How to cancel a withdrawal.

If you open a number that does not exist or is not yours, you see "No transaction found with this ID — it may have been removed or you don't have access." Check the number in History.

For what each status means, see What does my transaction status mean?

The transaction ID and the blockchain confirmations

The transaction ID. Open the withdrawal and select More details to see the Transaction ID. Quote it whenever you contact us about that withdrawal.

Blockchain confirmations. Once your withdrawal has been sent and has at least one network confirmation:

1. Open the withdrawal from History.
2. Check the Confirmations row, which shows the number of confirmations so far. The Confirmations column in History shows it too.
3. Select View Confirmations. It lists the transaction hash and its confirmations.

You can look up the transaction hash on a block explorer to follow it on the blockchain. Bitcoin needs 6 network confirmations.

If your withdrawal shows Finished but the money is not in your own wallet yet, see My withdrawal says Finished but hasn't arrived in my wallet. If it is still Pending, see Why is my withdrawal still pending?

There is no export or download

The Transaction history page has no export, download or statement button. To keep a record, open the withdrawal and note its details.

For a statement of your trading, see Web trader orders, charts, portfolio and account statements.

Contact us

If you have a question about a withdrawal:

• use live chat: select Chat in the portal to talk to a real person, or
• email support@jafx.com from your registered email address.

Include the transaction ID in your message. We never ask for your password, your 2FA code or a one-time code.

We are available 24/7 via live chat or email.