How to deposit Bitcoin

Create a deposit request

1. Sign in to the client portal at app.jafx.com.
2. Select Deposit in the menu at the top of the page (under Funds). The Deposit funds page opens.
3. In the New deposit card, choose Bitcoin.
4. Under Deposit to wallet, choose the wallet to credit: USD Wallet, EUR Wallet, GBP Wallet or Bitcoin Wallet. For the Bitcoin Wallet you enter the amount in BTC, and the form shows "Equivalent to $…".
5. Enter the amount. The minimum is $10 (USD equivalent), and there is no maximum. The page shows the limits for the chosen method. An amount below the minimum shows "Minimum amount for <currency> is …".
6. Select Submit deposit. You see "Deposit has been created!" and the Send your payment panel.

If you can't submit: - Unverified accounts can deposit up to $4,000 per day (USD equivalent). The page shows "You can deposit up to $X more today." Verify on the Verify page to remove the limit. - If the amount is more than you can still deposit today, the form says: "That's over today's limit. Unverified accounts can deposit $X more today. Verify your identity to deposit more. It takes about 5 minutes." Lower the amount, or select Verify now (View status if your check is already being reviewed). - Larger deposits may first ask you to answer a few short questions on the Verify page. The form says "A few quick questions first. Deposits over $X a day need a few answers we're required to ask. It takes about 2 minutes." Select Answer now. - A box titled "Daily deposit limit reached" offers Verify to remove limits or Not now. Not now keeps you on the Deposit page with your form as you left it. - If no payment methods appear, contact support.

If you see a message after selecting Submit deposit:

See What you need to do before you can trade.

Pay the request

The Send your payment panel shows a QR code, the BTC amount, the network, the deposit address and a timer.

1. In your crypto wallet, scan the QR code or paste the address.
2. Check the address matches the panel exactly.
3. Send only Bitcoin (BTC) and exactly the BTC amount shown. If you sent a different amount, contact support.
4. Confirm the payment before the countdown ends.

• Amount and Deposit address each have a copy button. The portal confirms with "BTC amount copied to clipboard!" or "Deposit address copied to clipboard!". Copying is safer than typing.
• The value of the deposit in your wallet's currency is shown in brackets beside the BTC amount.
• "Could not render the QR code. Copy the amount and the deposit address instead." means the QR code could not be shown. Copy the two values into your crypto wallet.
• "Failed to load provider information. Please try again later or contact support." means the panel could not load. Do not guess the details: reload the page in a minute, or contact us.

For fees, see Deposit methods, minimum deposit and fees.

How long the request stays valid

• Quote (QR code and amount): valid while the countdown runs, usually 15 minutes. The panel refreshes every 60 seconds while the deposit is Pending, and is hidden when the quote expires. If you haven't paid yet, create a new request.
• Unpaid request: closed automatically after 1 hour and shown as Expired.
• Address: new for each request. Treat it as single-use. Make a new deposit request, and use the new address, for every deposit. Never send to an address after its request has expired or been cancelled. If you already did, the payment is normally still picked up and credited automatically. If it has not arrived after the usual time, contact support.

Cancel a request

Before paying, select Cancel deposit in the panel, then Cancel deposit again in the "Cancel this deposit?" box. You see "Transaction canceled successfully." The option appears only while the request can still be cancelled.

Do not cancel after you have sent Bitcoin. Contact support instead.

Find the address again

1. Select History in the menu at the top of the page (under Funds). The Transaction history page opens.
2. Filter by Type Deposit and Status Pending.
3. Open the deposit. If the quote is still valid, the Send your payment panel shows the QR code, amount and address.

If the panel isn't shown, the quote has expired. Create a new request from the Deposit page.

When the deposit is credited

JAFX credits a Bitcoin deposit after 6 network confirmations. For tracking and typical times, see How long deposits take: confirmations by network. For status meanings, see What does my transaction status mean?

When the deposit is credited, its page shows a Deposit received card: "<amount> has been credited to <wallet>. Taking you to your dashboard in 5 seconds…". Select Go to dashboard to go straight away, or Stay here to remain on the page.

If you are on another page of the portal, a Deposit received notice appears there instead, with a View link. You can also have a sound played when a deposit arrives: switch it on or off under Settings → Sounds. It applies to that browser only.

If you were filling in a form at that moment, the page says "Your wallet balance changed. Refresh to see it." Select the link to update the balances.

The money lands in the wallet you chose. To trade with it, see How to transfer funds between your wallet and trading accounts.

Need help?

We are available 24/7 via live chat or email (support@jafx.com). Include: - the transaction ID from Transaction History - the amount you sent - the blockchain transaction ID (hash) from your wallet