Getting started with trading: general questions

What do I need to begin trading?

Equipment

• An internet connection.
• A computer, smartphone or tablet with an up-to-date web browser.

You trade in the JAFX web trader, JAFX Terminal, in your browser at terminal.jafx.com. You do not need to download anything. Trading accounts you open in the client portal are JAFX Terminal accounts.

• Phone or tablet: phones get a layout with a bottom bar (Chart, Trade, Positions, Tools, Menu) and work upright only. Tablets work in both directions. You can add the web trader to your home screen.
• Native apps: JAFX has no app in the app stores.
• Other platforms: the JAFX Terminal is the only trading platform JAFX offers. No other platform is offered.

A JAFX account

You need a JAFX account in the client portal at app.jafx.com. You must be at least 18. JAFX accounts are not available to residents of the United States or Canada, or to US persons.

Follow these steps in order. The Get started card on your Dashboard guides you through the three main ones: Deposit, Open account and Trade.

1. Create your account and verify your email address.
2. Verify your account on the Verify page.
3. Deposit funds into your wallet.
4. Open a live trading account from Trading Accounts.
5. Transfer money from your wallet to your trading account under Internal Transfers.
6. Trade. Select Trade in JAFX Terminal on your trading account card, or select Terminal in the menu.

Before you trade, read Trading costs: commission, swaps and spreads and Instruments, leverage, contract sizes, lot sizes and market hours.

Leveraged trading is high risk. JAFX has negative balance protection across all your JAFX accounts. If the total balance across all your accounts goes below zero, JAFX does not ask you to pay the shortfall. You can still lose all the money you deposit.

Do you allow copy trading?

JAFX does not offer copy trading, PAMM or MAM accounts. We do not give advice, make recommendations or manage accounts. You make every trading decision yourself.

JAFX AI can analyse markets and suggest trades, but it only places a trade when you confirm it. See JAFX AI: what it can do, trade proposals and Confirm/Dismiss.

You may use your own system or tools for copy trading on your JAFX trading accounts, but JAFX does not provide them.

If you have a question about a specific copy-trading service, email support@jafx.com before you connect it to your account.

Can I use a trading bot or automated trading?

Yes, through the JAFX Trading API. It is live and is switched on for demo and live accounts. Details are at jafx.com/developers/. Your own program or AI agent connects to your trading account with an API key that you create on the Developers page of the web trader. You set each key's limits, and you can make every order wait for your confirmation. AI apps such as Claude and ChatGPT can connect with a JAFX sign-in instead, without a key. The documentation recommends testing on a demo account first. Bots written for another platform do not run inside the web trader; they connect through the API. See JAFX Trading API: connect your own bots and AI agents.

Where are your trading servers located?

We do not give out information about where our trading servers are located.

For how your orders are executed, see Margin, margin call, stop-out and risk terms.

We are available 24/7 via live chat or email (support@jafx.com).