Error pages in the client portal: what they mean and what to do
When the client portal (app.jafx.com) can't show a page, it shows a short error page with a number, a title and one line of text. Find the number in the table, then follow the steps.
If the error appeared while you were sending a deposit, withdrawal or transfer, open Funds → History before you try again. That way you don't send the same request twice.
The error pages
| Number and title | The page says | What to do |
|---|---|---|
| 404 "Page not found." | "The page you were looking for doesn't exist or has moved." | The address is wrong or out of date, for example an old bookmark. Click Back to dashboard and use the menu. |
| 403 "Access denied." | "You don't have access to this page." | The page is not available to your account. Click Back to dashboard. If you think you should see it, contact us. |
| 419 "This page has expired." | "This page was open for too long: go back, reload it and try again." | Go back, reload the page and fill in the form again. |
| 429 "Too many requests." | "Please wait a minute, then try again." | Wait at least a minute before you try again. Don't keep refreshing the page. |
| 500 "Something went wrong." | "Our team has been notified. Please try again in a few minutes." | A fault on our side. Try again in a few minutes. |
| 503 "We'll be right back." | "JAFX is undergoing scheduled maintenance." | The portal is closed for planned maintenance. Click Retry later. |
| Other numbers starting with 4, "Page not available." | "This page can't be opened from this link: go back and try again." | Go back and open the page from the menu. |
| Other numbers starting with 5, "Something went wrong." | "Something went wrong on our side: please try again in a few minutes." | Try again in a few minutes. |
Every page except the maintenance page has a Back to dashboard button.
Messages inside a page
- "Something went wrong on our side. Please try again in a few minutes, or contact support@jafx.com if it keeps happening." The portal could not complete what you asked. Wait a few minutes and try again.
- "Service temporarily unavailable" (a banner at the top of the page): "We're having trouble reaching our servers right now, so balances and account data may appear incomplete or out of date — your funds are not affected. Please try again in a few minutes or contact support." Your balances may look wrong or empty until the banner goes away. Don't repeat deposits, withdrawals or transfers while it shows.
- "Something went wrong loading your wallets. Please try again later." or "Something went wrong loading your trading accounts. Please try again later." The Dashboard could not load that part. Reload the page in a few minutes.
- "Your session has expired. Please sign in again." You were signed out. See Signing in, forgotten password and password expiry.
If the error keeps coming back
- Reload the page.
- Sign out and sign in again.
- Clear your browser's cache and cookies. See How to clear your browser cache and cookies.
- Try another browser, or a private or incognito window.
- Turn off any VPN or ad blocker, or try another connection such as mobile data.
If none of this helps, contact us and tell us:
- the address of the page (copy it from the address bar)
- the number and title of the error page, or the exact message
- the date and time it happened
- what you clicked just before it appeared
- a screenshot, if you can
We may ask for a HAR file. See How to create and send a HAR file.
Need help?
We are available 24/7 via live chat or email (support@jafx.com).
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