How to deposit TRON (TRX)

You deposit TRX on the Deposit page of the client portal at app.jafx.com, and you send it on the TRON network only. The money is credited to a JAFX wallet, not directly to a trading account.

The network JAFX accepts TRX on

• TRX is accepted on the TRON network only.
• Do not send TRX on any other network. Do not send another coin to a TRX deposit address.
• The TRON network also carries USDT. For other coins and tokens, see How to deposit USDT, USDC and other tokens (choosing the right network).

Which wallet the deposit is credited to

• A deposit always lands in a wallet, never directly in a trading account.
• Choose the wallet under Deposit to wallet on the deposit form. For TRON payments this is your USD Wallet.
• To trade with the money, move it from the wallet to a trading account. See How to transfer funds between your wallet and trading accounts.

Step by step on the Deposit page

1. Sign in to the client portal at app.jafx.com.
2. Select Deposit in the menu at the top of the page (under Funds). The Deposit funds page opens.
3. Under Coin or network, choose TRX on TRON.
4. Under Deposit to wallet, choose the wallet.
5. Enter the amount in the wallet's currency. The minimum is $10 (USD equivalent), and there is no maximum. The page shows the limits for the method you chose. If your amount is too low, you see "Minimum amount for {currency} is {amount}".
6. Read the warning: "Pay on the TRON network only. Money sent on another network is lost."
7. Select Submit deposit.

If you have not verified your identity yet, you can deposit up to $4,000 a day (USD equivalent). The page shows "You can deposit up to $X more today. Verify your identity to remove the limit." See "Daily deposit limit reached": the $4,000 limit for unverified accounts.

For other messages on this page, see Messages on the Deposit page and what to do about each.

Sending the payment: amount, network and address

After you select Submit deposit, the Send your payment panel opens. It says: "Send exactly the amount below in {coin} on the {network} network to this deposit address. The price is held until the time runs out."

The panel shows:

• Amount: the exact amount of TRX to send
• Network: TRON
• Deposit address: where to send it
• a QR code

To pay:

1. In your own crypto wallet, choose TRX and the TRON network yourself. Do not rely on a default setting.
2. Scan the QR code, or copy and paste the address. Check that it matches the panel exactly.
3. Send exactly the amount shown.

Things to know:

• Use a new address every time. Each deposit request gets its own address. Make a new deposit request, and use its new address, for every deposit. Do not reuse an old address.
• Fees: JAFX does not charge a deposit fee. The TRON network charges its own fee when you send, and your wallet or exchange takes it. JAFX credits the amount that arrives at the deposit address. Check whether your wallet adds the fee on top of the amount or takes it out of the amount.

The time limit on the price and the request

• The TRX amount is worked out at the current price. That price is held for 15 minutes, shown by the timer on the panel.
• Pay before the timer runs out.
• If the timer has run out and you have not paid, do not send anything. Make a new deposit request and use the new amount and address.
• If you already sent TRX to an old address or after the request expired, see I sent my deposit to an old deposit address.
• Cancel deposit shows on the panel while the request can still be cancelled. The box says "Cancel this deposit?" and "Don't send any crypto for it afterwards." Do not cancel once you have sent TRX. Contact us instead.

If the panel did not appear after you submitted, see Nothing happened after I clicked Submit deposit: where is my deposit address?

When it is credited, and what to do if it is not

• While JAFX waits for your payment, the deposit shows as Pending. Once it is credited, the status changes to Finished.
• When the money is credited, you see Deposit received: "{amount} has been credited to {wallet}."
• You can follow the deposit under History. You can also look up the blockchain transaction ID from your wallet on a public TRON block explorer.
• For confirmations and timing, see How long deposits take: confirmations by network.
• For what each status means, see What does my transaction status mean?

If your deposit is not in your wallet, see Why is my deposit not showing in my wallet? Other pages that may help:

• Different amount sent: I sent more or less than my deposit amount
• Wrong network or wrong coin: I sent my deposit on the wrong network or sent an unsupported token

To contact us, use live chat (the Chat button in the portal, answered by a real person) or email support@jafx.com from your registered email address. Include:

• the transaction ID from History
• the amount you sent
• the blockchain transaction ID from your wallet

We never ask for your password, a 2FA code or a one-time code.

We are available 24/7 via live chat or email.