"Daily deposit limit reached": the $4,000 limit for unverified accounts

Until you verify your identity, you can deposit up to $4,000 a day (US-dollar equivalent). Once your identity is verified, the daily limit no longer applies.

The $4,000 daily limit before verification

You can use your JAFX account without verifying your identity. While your account is unverified, a daily limit applies. The Your limits card on the Verify page shows it:

"Unverified accounts can deposit and withdraw up to $4,000.00 a day each. Verify your identity to remove the limits."

• The deposit limit and the withdrawal limit are separate. Each is $4,000 a day. For withdrawals, see "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.
• The limit covers your total deposits for the day, not one deposit at a time.
• Each single deposit must still be at least $10 (USD equivalent). There is no maximum per deposit. See Deposit methods, minimum deposit and fees.

How the day and the total are counted

• The day runs on UTC time. A new day starts at midnight UTC, not at midnight where you live.
• The total is in US-dollar equivalent. Deposits into your EUR Wallet, GBP Wallet or Bitcoin Wallet are counted at their US-dollar value.
• These do not count towards the limit: deposits that were rejected, failed, cancelled or expired. A deposit request you cancelled, or one that ran out of time without payment, does not use up your limit.
• Internal transfers do not count. Moving money between your wallets and trading accounts does not affect the deposit limit.

Messages you may see

For other messages on the Deposit page, see Messages on the Deposit page and what to do about each.

Answering the quick questions for larger deposits

Before your deposits can go over $4,000 in a day, you may be asked a few short questions on the Verify page.

1. Sign in at app.jafx.com.
2. Open Verify in the menu.
3. Under Verification steps, select Answer now next to the questions.
4. Answer each question.

For what we ask and why, see "Deposits over $4,000.00 a day need a few quick questions first": what we ask and why.

Removing the limit by verifying your identity

Verifying your identity removes the daily deposit and withdrawal limits.

1. Sign in at app.jafx.com and open Verify.
2. Under Verification steps, verify your phone number first: "Verify your phone number first. The identity check needs it." We text you a code. See How to verify your phone number (and "Verify your phone number first. The identity check needs it.").
3. Then select Verify now next to Verify your identity, and then Start verification.
4. Upload a passport, ID card or driving licence (a photo, JPG or PNG) and a proof of address (PDF, PNG or JPG). Each file must be under 10MB. On a computer you can scan a QR code to finish on your phone.

Verification also asks about your source of funds and for a declaration signed digitally. Proof of address and source-of-funds documents must be dated within the last 90 days. For the full steps, see How to verify your account (KYC).

After you submit:

• Your status shows "Under review": "We're checking your documents and will email you when it's done."
• Your limits lift as soon as your verification is approved. See My verification is under review: how long does it take?
• When it is done, the Verify page says: "Your identity is verified. Your account has no daily limits."

Need help?

Use live chat (the Chat button in the portal) or email support@jafx.com from your registered email address. If your question is about a particular deposit, include its transaction ID from History. We will never ask for your password or a 2FA code.

We are available 24/7 via live chat or email.