My verification is under review: how long does it take?

Updated 13 November 2026

You will get a response from us within 24 hours, and a review is often quicker. While your status shows Under review, you can keep using your account within the daily limits for unverified accounts. We email you when the review is done.

What Under review means

Under review means you have finished the identity check and we have your documents. The banner at the top of the portal reads "Your verification is in review", with "We're checking your documents and will email you when it's done."

The Verify page shows one overall status under Current status. It does not show a separate result for each document.

How long you can expect to wait

You will get a response from us within 24 hours, and a review is often quicker.
We can't speed up a review.
If we need anything else from you, we will contact you by email.

What you can still do while you wait

Your account works as an unverified account until the review is approved. Identity verification is not needed to trade.

You can deposit up to $4,000 a day and withdraw up to $4,000 a day. These are two separate limits, counted at their US dollar equivalent.
The day is counted in UTC.
Rejected, failed, cancelled and expired transactions do not count towards the limits. Neither do transfers between your wallets and trading accounts.
The Your limits card on the Verify page shows your current limits.

Your limits lift as soon as your verification is approved.

If you reach a limit while you wait, see "Daily deposit limit reached": the $4,000 limit for unverified accounts or "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.

How you hear the result

We email you when the review is done. Emails come from JAFX Support (support@jafx.com). If you can't find our email, check your spam or junk folder.

If your verification is approved:

We send one confirmation email once you are fully verified, not one per document.
Your status changes to Completed. The Verify page is then titled "Your account is verified".
Settings → Verification & limits reads "Your account is verified. There are no daily deposit or withdrawal limits."

If your verification is not approved:

We email you the reason.
Your status shows Rejected or Failed.
To fix the problem, see Why was my identity document rejected, and how do I fix it? or Why was my proof of address rejected, and how do I fix it?

Details you can't change during the review

Your name, gender and date of birth are locked once identity verification has started. In Settings you will see "Your name, gender and date of birth are locked because identity verification has started. Contact support if they need correcting." Your address, country of residence and nationality on the Verify page are locked too.

To correct a detail, see "Your name, gender and date of birth are locked": how to correct them.

If there is no Start verification button or you need help

Start verification is not offered while your status is Under review. This is expected because your documents are already with us.

the Verify page shows Under review and there is no Start verification button
you ran out of tries during the identity check

To contact us:

Live chat: sign in at app.jafx.com and click the Chat button. On a phone, open the menu and choose Human Support · Live chat. You chat with a real person.
Email: write to support@jafx.com from the email address registered on your JAFX account.

We never ask for your password, your 2FA code or a one-time code.

For the full verification steps and the documents we accept, see How to verify your account (KYC).

We are available 24/7 via live chat or email.

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