How to verify your account (KYC)

Verify your account on the Verify page of the client portal at app.jafx.com. At sign-up we ask only for your name, email and password. Everything else is on the Verify page.

Why we verify

JAFX (PTY) LTD is an authorised Financial Services Provider (FSP No. 52058), regulated by the Financial Sector Conduct Authority (FSCA) in South Africa. As a regulated firm, we must verify our clients. Verification protects your account and your money, and lets us meet our legal obligations.

Verification gives you two things:

• No daily limits. Unverified accounts can deposit up to $4,000 and withdraw up to $4,000 per day (USD equivalent). The Verify page shows your current limits under "Your limits". See Unverified account limits ($4,000 a day) and the questions needed for larger deposits.
• More payment methods. Methods marked "KYC required" become available once your status is "Completed".

Who we can accept

• You must be at least 18 years old.
• We can't accept residents of the United States or Canada. If you live in one of these countries, you will see "We are unable to accept clients resident in <country>…"
• We can't accept US persons for tax purposes. If you answer "Yes" to the US-person (FATCA) question, you will see "Sorry, we're unable to offer accounts to individuals with US tax obligations under FATCA."

Your data

We store your personal information securely. We use it for verification and to meet our legal duties. For details, see our Privacy Policy at www.jafx.com/privacy. South African law (FICA) requires us to keep verification records for at least five years after our business relationship with you ends.

The Verify page

1. Sign in at app.jafx.com.
2. In the menu bar at the top of the page, click Verify. On a phone, open the menu first. The page is titled "Verify your account". Once you are verified, the title changes to "Your account is verified".
3. Under "Verification steps", open each step in turn.

Each step shows a badge:

Step 1: Answer the questionnaire

The questionnaire sections are the first steps listed under "Verification steps". Click "Answer now" on a section to open it. The sections are "Source of Funds" and "Ownership & PEP Declaration", and the last step is "Declaration & Signature", where you sign a final declaration. Each section saves on its own, so you can finish them one at a time.

The questions cover:

• your date of birth, residence address, country of residence and nationality
• your source of funds, and a confirmation of your source of funds
• your trading experience: years of experience, the instruments you have traded and how often you trade
• whether you are a politically exposed person (PEP) or related to one. If you answer "Yes", we ask a few more questions.
• whether you are a US person for tax purposes, your tax identification number (TIN) or the reason you don't have one, and a FATCA/CRS confirmation

The page explains two of these questions:

• Politically exposed person (PEP): "A politically exposed person (PEP) is an individual who is or who has been entrusted with prominent public functions domestically, internationally or by a foreign country — including immediate family members and close associates."
• US person: "This includes being a US citizen or green card holder, being tax resident in the US, having a US address or phone number, earning US-source income, holding 10%+ in a US entity, or any other ties under FATCA."

FATCA is a US tax law and CRS is an international tax standard. Both require us to confirm where you are resident for tax.

To save a section:

1. Fill in the fields.
2. Click "Save and continue", or "Save changes" if you are updating answers.
3. You will see "Your information has been saved." You may also see "Thanks, you're all set to make your first deposit." or "Thanks, you're all set to open a live account."

If you see "Could not save your information. Please try again.", wait a moment and save again.

You don't have to answer everything at once. Some actions need certain answers first:

• Opening a live trading account: answer the Trading Experience questions. Until then you will see "Please answer the trading experience questions below before opening a live account."
• Deposits that take your total for the day over $4,000: answer the questions on country of residence, source of funds, PEP status and US tax status. Until then you will see "Deposits over $4,000.00 a day need a few quick questions first. It takes about 2 minutes."

Step 2: Verify your phone number

1. Open "Verify your phone number".
2. Enter your mobile number and request a code. You will see "Verification code sent."
3. Enter the code from the SMS. You will see "Phone verified."

If you see "Invalid code.", check the SMS and try again.

You can request a new code after 120 seconds. If you try too early, you will see "Please wait N seconds before requesting another code."

You can also verify your phone from Settings → Personal information, using Send code next to your phone number.

Step 3: Verify your identity

Start verification stays disabled until your phone is verified. Until then you will see "Verify your phone number first. The identity check needs it."

Before you start, have these ready:

• Proof of identity: a passport, ID card or driving licence.
• Proof of address: less than 90 days old.
• Source of funds: a document showing where your money comes from.

Your ID must be a photo (JPG or PNG). Other documents can be PDF, PNG or JPG. Each file must be under 10 MB.

1. Open "Verify your identity" and click Start verification.
2. Follow the on-screen steps from our identity verification provider. The check runs inside the Verify page and may use your camera. You can finish on your phone if that's easier.
3. Upload your documents when asked. When you finish, your status changes to "Under review".

The check opens in a panel headed "Identity verification". You first see "Starting secure verification…".

• If the panel shows an error, click Try again.
• Contact support in the panel opens an email to us with the subject "Help with identity verification".
• The panel also says "Stuck, or out of tries? Contact support and we'll help you finish."
• When you finish, the panel counts down ("Closing in …") and closes by itself. You can also click Close.

If you see "Identity checks are temporarily unavailable. Please try again in a few minutes, or contact support@jafx.com if it keeps happening.", wait a few minutes and try again.

If a file won't upload:

• Check that your ID is a JPG or PNG photo, that any other document is a PDF, PNG or JPG, and that each file is under 10 MB.
• Check that it is not password protected.
• Try a different browser or device.

Details that lock once verification starts

Some details lock while your identity check is in progress, under review or complete:

• In the questionnaire: date of birth, residence address, country of residence and nationality. These fields show "Locked while your identity verification is in progress or complete."
• In Settings: name, gender and date of birth.

Answer accurately before you start. If any of these need correcting later, email support@jafx.com.

Where you see your status

As well as on the Verify page, your status shows:

• in a banner at the top of portal pages until you are verified: "Increase your limits", "Finish verifying your identity" or "Your verification is in review"
• in your account menu, for example "ID not verified" or "Identity verified"
• in Settings → Verification & limits. Once verified it reads "Your account is verified. There are no daily deposit or withdrawal limits."

If the page says "We couldn't load your verification steps just now. Please refresh the page in a minute. If it keeps happening, contact support@jafx.com.", refresh after a minute. If it keeps happening, email us.

Proof of identity

Upload one of these:

• Passport
• Driving licence
• National identity card

If you have none of these, we may accept one of these instead:

• Permanent resident card
• Residence permit
• Voter's card (only when no other document is available)

Venezuelan nationals living in Venezuela can use only a passport. This includes a passport with an official extension sticker (Prórroga).

Your identity document must:

• be the original, physical document, valid and not expired
• show your full name (not initials only), date of birth, ID number, expiry date and a clear photo of your face
• be signed
• show you are 18 or over
• be in full colour, with all text clear
• show all four corners
• include both sides if it is a card, or the signature page if that is on another page
• show a name that matches your JAFX account

We can't accept:

• digital or virtual IDs and digital driving licences
• paper ID cards, work badges or passes
• temporary residence permits
• screenshots or photos of a screen
• expired documents, or documents that will expire very soon
• black-and-white copies, scanned copies, or images converted into PDFs

Proof of address

Upload one of these:

• Bank statement or credit/debit card statement: a full PDF downloaded from online banking, or a clear photo of the original paper statement
• Utility bill: water, gas, electricity, internet, cable/TV or landline phone
• Mobile phone bill (contract only, not prepaid)
• A letter from a central or local government authority, such as a council or tax bill, a fine or a summons
• An official conduct certificate, usually issued by the police

If you have none of these, we may accept a tax certificate, a payslip or an insurance document (a policy or a claim).

Joint documents are accepted:

• Joint bank statement: also send a valid ID of the other account holder.
• Joint utility bill: no extra ID is needed.

Your proof of address must:

• be dated within the last 90 days
• show your name, matching your JAFX account. Initials for your first name are fine, and middle names or titles can be missing.
• show your full residential address, including any house or apartment number
• show the issuer's logo or stamp
• be the full document, with all four corners and every page
• not be password protected

You may cover card numbers and account numbers. Your name, address, the date and the logo must stay visible.

If a utility bill is addressed to a PO Box but also shows the service address, we can use the service address.

We can't accept:

• documents older than 90 days
• screenshots or digital images
• bank notice letters (we need a statement that shows account activity)
• envelopes or covering letters without the document itself
• a PO Box address with no residential or service address
• documents with no logo or stamp, or with no address
• paper card statements that appear to have been printed at home

Source of funds

Every client provides a source-of-funds document during the identity check. We may ask for more later, for example after larger deposits. See Source of funds: why we ask and what documents to send.

Taking a good photo

• Use the original physical document, not a photocopy, a screenshot or a digital version.
• Place it on a plain, dark, flat surface in good, even light.
• Avoid glare and shadows. Turn off the flash if it causes reflections.
• Keep all four corners in the frame, and keep fingers and objects off the document.
• Check that the photo is in colour and all text is sharp before you upload it.
• The identity check does not ask for a selfie or a live photo. If support later asks you for a selfie, face the camera in good light. Don't wear sunglasses, a hat or a face covering.

Review and statuses

You will get a response from us within 24 hours, and a review is often quicker. We can't speed up a review. We will contact you if we need anything else.

The Verify page shows one overall status under "Current status", not a separate result for each document.

We send one confirmation email once you are fully verified, not one per document. If your verification is rejected, we email you the reason.

If your verification is rejected

Any document may be rejected if it:

• is blurry or unreadable
• has information covered or missing
• is damaged so that details can't be read, or is deliberately cut or hole-punched. Normal wear is fine if all details are visible.
• is not the full document (corners or pages missing)
• is password protected
• has a name, address or other details that don't match your account
• shows signs of tampering or editing
• belongs to someone under 18, or to a resident of a country we don't serve
• is a joint document sent without the other holder's ID, where one is needed

This list is not complete. If a document is rejected, the rejection email explains the specific issue.

To fix it:

1. Read the reason in the rejection email we sent you.
2. Prepare a new or different document using the lists above. Common fixes: - Blurry, cropped or covered: take a new photo showing all four corners and every detail. - Back side missing: upload both sides of the card. - Expired: send a different valid document. - Digital ID, paper ID or screenshot: send the physical document or another accepted document. - Proof of address too old: send a statement or bill from the last 90 days. - Bank notice or envelope: send a full statement or bill. - Password protected: download an unprotected copy.
3. Resubmit from the verification banner on your dashboard or from the Verify page.

If the Verify page shows Under review with no Start verification button, or you have run out of tries, contact us and we'll help you finish.

If your name doesn't match: if your surname differs, for example because of a maiden or married name, send a marriage certificate or two valid IDs, one in each name. If the name on your account needs correcting, email support@jafx.com. You can't change it yourself once verification has started.

Need help?

• Email support@jafx.com from the address registered on your JAFX account, or use live chat.

We are available 24/7 via live chat or email.