Verification

When we ask for it, which documents we accept and how long it takes.

• "Deposits over $4,000.00 a day need a few quick questions first": what we ask and whyYou see this message when a deposit would take your total for the day over $4,000 and you have not yet answered a few questions on the Verify page. The questions take…
  • When the questions appear
  • The questions
  • What a politically exposed person is
  • Who counts as a US person
  • After you answer: you still need to verify your identity
• How to verify your account (KYC)Verify your account on the Verify page of the client portal at app.jafx.com. At sign-up we ask only for your name, email and password. Everything else is on the Verify…
  • Why we verify
  • The Verify page
  • Proof of identity
  • Proof of address
  • Source of funds
  • Taking a good photo
• How to verify your phone number (and "Verify your phone number first. The identity check needs it.")The identity check needs a verified phone number. Until your phone is verified, Start verification stays locked and you see "Verify your phone number first. The identity…
  • Why the phone step comes first
  • Steps on the Verify page
  • Verifying from Settings with Send code
  • Messages you may see
  • Too many codes requested
  • What phone verification is not needed for
• My verification is under review: how long does it take?You will get a response from us within 24 hours, and a review is often quicker. While your status shows Under review, you can keep using your account within the daily…
  • What Under review means
  • How long you can expect to wait
  • What you can still do while you wait
  • How you hear the result
  • Details you can't change during the review
  • If there is no Start verification button or you need help
• Source of funds: why we ask and what documents to sendA source of funds check shows where the money in your JAFX account comes from. Examples are your salary, savings, investments, the sale of an asset or a business you own.
  • When we ask for it
  • What to send
  • Check your document before you upload
  • How to upload it
• The identity check won't start, won't upload or says I'm out of triesMost problems with the identity check have a simple cause:
  • Start verification is greyed out
  • "Identity checks are temporarily unavailable"
  • A file won't upload: formats, size, passwords
  • The panel shows an error: Try again and Contact support
  • Out of tries: "Action Required: Retry Limit Reached"
  • Finishing on your phone
• The name on my document doesn't match my JAFX accountYour documents must show the same name as your JAFX account, or your verification may not be approved. Some small differences are fine on a proof of address. For a…
  • Why names must match
  • What is fine: initials and missing middle names on proof of address
  • Maiden or married name: what to send
  • Your name is locked once verification starts
  • How to ask for a correction
• "We're unable to offer accounts to individuals with US tax obligations under FATCA": what the US person question meansJAFX can't offer accounts to US persons for tax purposes. If you answer "Yes" to the US person question, you can't make deposits or open new live trading accounts.
  • Who counts as a US person
  • The messages you may see
  • What you can and can't do afterwards
  • If your answer was wrong
  • If you become a US person later
• What can I use as proof of address?You can use a bank or card statement, a utility bill, a contract mobile phone bill, a letter from a government authority, or a police conduct certificate. It must be…
  • Documents we accept
  • Accepted only if you have nothing else
  • What the document must show
  • Joint bank statements and joint bills
  • Online-only bank statements
  • PO Box addresses and service addresses
• Which identity documents can I use to verify my account?Yes. A passport, a driving licence or a national identity card is accepted. A permanent resident card, a residence permit or a voter's card may be accepted only if you…
  • First-choice documents
  • Accepted only when you have none of those
  • What the document must show
  • Documents we can't accept
  • Both sides and signature pages
  • Taking the photo
• Why was my identity document rejected, and how do I fix it?We email you the reason when your identity document is not accepted. Fix the problem the email describes, then upload a new photo from the Verify page with Start…
  • Where to find the reason
  • Common reasons and the fix for each
  • Expired or expiring soon
  • Digital, paper and military IDs
  • Front and back as separate images
  • Uploading a new document
• Why was my proof of address rejected, and how do I fix it?We email you the reason when your proof of address is not accepted. Each reason has its own fix. In most cases you upload a new document on the Verify page in the client…
  • Where to find the reason
  • Too old, or name or address missing
  • No logo, bank letter, envelope or prepaid bill
  • Screenshot, printed copy or password-protected file
  • Address doesn't match your account, or you have moved
  • Uploading a new document