Wallets and transfers

Moving money between your wallet and trading accounts, and your history.

• Currency conversion on internal transfersYour money is converted when the From and To sides of a transfer on the Internal Transfers page are in different currencies. This applies in every direction: wallet to…
  • Your wallets and trading accounts
  • When a transfer converts
  • Rate and fee
  • How to avoid unnecessary conversions
• How to transfer funds between your wallet and trading accountsInternal transfers move money between your own balances in the JAFX client portal (app.jafx.com).
  • How to transfer
  • Common messages
  • How much you can transfer
  • If the currencies differ
  • Why support can't make the transfer for you
• I'm not sure my internal transfer went throughCheck your balances and your transfer history before you try again. If the transfer is listed, do not send it again: that would move the money twice.
  • The messages that mean a transfer worked
  • "Transfer submitted — it may take a moment to settle"
  • "We didn't get an answer in time…": check before trying again
  • How to check: Internal transfer history and Transaction History
  • "Couldn't transfer the fund. Please try again later."
  • When to contact us, and what to include
• "Transfer amount should be less than or equal to source account": how much can I transfer?This message means the amount you entered is more than the wallet or trading account in From holds. Lower the amount. If you are transferring out of a trading account…
  • What the message means
  • Transferring from a wallet: the available balance
  • Transferring from a trading account: balance, equity and open trades
  • Free margin, and where to see it
  • What a large transfer does to your margin level
  • Negative balance protection across your accounts
• What does my transaction status mean?The page is titled with the type and number, for example "Deposit 123", "Withdrawal 123" or "Transfer 123". Its rows are Method, Coin, From, To, Date and Completed…
  • Finding your transactions
  • Statuses
  • When a transaction is Finished
  • Paying Bitcoin inside the portal
  • Waiting for blockchain confirmations
• What is the Inactivity Fee in my transaction history?An Inactivity Fee is a $10 fee that JAFX may take from your balance when your account has not been used for a while. It may be charged only when all three of the…
  • What the Inactivity Fee is
  • When it may be charged
  • Where you see it
  • How to avoid it
  • If you think it was charged in error
• Your JAFX wallets: USD, EUR, GBP and Bitcoin Wallet explainedA wallet holds your money in one currency in the JAFX client portal (app.jafx.com). You can have four wallets: USD Wallet, EUR Wallet, GBP Wallet and Bitcoin Wallet.…
  • What a wallet is and how it differs from a trading account
  • The four wallets: USD, EUR, GBP and Bitcoin
  • Where to find your wallets on the Dashboard
  • How the Bitcoin Wallet balance is shown
  • Currencies JAFX does not offer (ZAR, CAD, AUD)
  • Money in, money out: deposits land in a wallet, withdrawals leave from one