"Transfer amount should be less than or equal to source account": how much can I transfer?

This message means the amount you entered is more than the wallet or trading account in From holds. Lower the amount. If you are transferring out of a trading account with open trades, keep the amount within your free margin.

What the message means

On the Internal transfers page, every transfer comes out of the wallet or trading account you choose in From. The money must already be there, and you can't transfer more than is available in it. If you try, you see "Transfer amount should be less than or equal to source account."

To fix it:

1. Check the figure shown on the From tile.
2. Enter an amount equal to or lower than that figure.
3. Click Confirm transfer again.

For the full steps, see How to transfer funds between your wallet and trading accounts.

Transferring from a wallet: the available balance

A wallet tile shows its balance. You can transfer up to that balance.

A deposit can only be moved once it has been credited to your wallet. If a deposit is still Pending in History, it is not in your balance yet. See Why is my deposit not showing in my wallet?

Transferring from a trading account: balance, equity and open trades

A trading account tile on the transfer page shows the account's equity. The portal accepts any amount up to that equity.

On the Trading Accounts page, each account card shows Balance and Equity:

• Balance and equity are the same: you have no open trades. You can transfer the full balance.
• Balance and equity differ: you have open trades. The difference is your open profit or loss.

You can transfer out of a trading account while you have open trades. However, the amount must not be more than your free margin.

Free margin, and where to see it

Free margin is the money in the account that is not being used to hold your open positions. While positions are open, it is lower than your balance.

The client portal doesn't show free margin. The JAFX Terminal at https://terminal.jafx.com shows it. The portal's Terminal link opens the JAFX Terminal.

If you are not sure how much you can move, contact us with your trading account Login number.

What a large transfer does to your margin level

Moving money out of an account with open trades lowers its margin level:

• At a margin level of 100%, you reach a margin call. You can't open new positions.
• At 70%, the stop-out level, JAFX starts closing your open positions automatically, without further notice.

Leave enough money in the account to support your open positions. To lower the risk, transfer a smaller amount or wait until your positions are closed. See Margin, margin call, stop-out and risk terms.

Negative balance protection across your accounts

JAFX has negative balance protection across all your JAFX accounts.

• If the market moves against you and the total balance across all your accounts goes below zero, JAFX does not ask you to pay the shortfall.
• A negative balance on one account is first set off against the balances of your other accounts. For that reason, you can't withdraw from one account while another account is negative.
• You can still lose all the money you deposit.

Trading leveraged derivatives with JAFX carries a high risk of losing money rapidly. It is not suitable for everyone.

Other amount messages

For every other message on the transfer page, see Messages when transferring between your wallet and trading account.

To withdraw money that is in a trading account, first transfer it to a wallet. See How to withdraw money that is in my trading account.

Contact us

If a transfer is still refused, contact us. Tell us:

• the exact message
• the amount
• the wallet, or the trading account Login number, you are transferring from

You can reach us by live chat with the Chat button in the client portal, where you talk to a real person. You can also email support@jafx.com from your registered email address. We never ask for your password or a 2FA code.

We are available 24/7 via live chat or email.