How to withdraw money that is in my trading account

You can't withdraw directly from a trading account. First transfer the money to one of your wallets in the client portal, then request the withdrawal from that wallet.

Withdrawals are paid only from wallets

Your money in the client portal at app.jafx.com sits in two kinds of places:

• Wallets, one per currency: USD Wallet, EUR Wallet, GBP Wallet and Bitcoin Wallet. Deposits land here, and every withdrawal is paid from here.
• Trading accounts, which you trade with on the JAFX Terminal.

If your wallets are empty, the Withdraw page says "Nothing to withdraw yet". Move the money from your trading account to a wallet first.

Step 1: transfer from the trading account to a wallet

1. Sign in to the client portal at app.jafx.com.
2. In the menu at the top of the page, select Transfer (under Funds). On a phone, open the menu and select Transfer. The page is titled Internal transfers.
3. In From, choose your trading account.
4. In To, choose the wallet you want to withdraw from.
5. Enter the amount.
6. Check the Summary. When both sides use the same currency, Fee shows "Free" and ETA shows "Instant".
7. Click Confirm transfer.

When it works, you see "Transferred! Money has been transferred successfully."

If you see "Transfer amount should be less than or equal to source account.", the amount is more than you can send from that account. Lower the amount.

For more on transfers, see How to transfer funds between your wallet and trading accounts.

Step 2: request the withdrawal

1. In the portal, go to Withdraw.
2. Under From wallet, choose the wallet you just transferred to.
3. Under Coin or network, choose the coin you want to receive and its network.
4. Paste the address of your own crypto wallet into Wallet address. The label names the network, for example "Wallet address (Ethereum network)". Use an address that can receive that coin on that network: money sent to an address on another network is lost.
5. Enter the amount. The form shows "Available" and "Min" under the field. MAX fills in your full available balance.
6. Click Request withdrawal.

Your withdrawal is then Pending until it is approved and sent. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. You can follow it in Transaction History.

For the full guide, see Withdrawals: how to withdraw, limits, fees and timeframes. If you are not verified, see "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.

If you have open trades: free margin and margin levels

You can transfer money out of a trading account while you have open trades, but not more than your free margin. Free margin is the money in the account that is not being used to hold your open positions.

• The client portal doesn't show free margin. You can see it in the JAFX Terminal at terminal.jafx.com, which the portal's Terminal link opens.
• On the Trading Accounts page, each account card shows Balance and Equity. If they are the same, you have no open trades and can transfer the full balance. If they differ, you have open trades.

Moving money out of an account with open trades lowers its margin level:

• At a margin level of 100% you reach a margin call.
• At 70%, JAFX starts closing your open positions without further notice.

Leave enough money in the account to support the positions you keep open, or close your positions first. See Margin, margin call, stop-out and risk terms.

Choosing the wallet currency to avoid conversion

If the trading account and the wallet use different currencies, your money is converted at the live exchange rate. A 2% conversion fee applies. It is shown to you separately and taken from the amount you transfer. The transfer is still instant.

Before you click Confirm transfer, the summary shows the rate, the fee and the Credited amount, which is what reaches the wallet.

To avoid a conversion:

• Transfer to the wallet in the same currency as your trading account. For example, move money from a USD trading account to your USD Wallet. Same-currency transfers are free.
• Withdraw from that same wallet.

See Currency conversion on internal transfers.

Need help?

Use live chat (the Chat button in the portal) to reach a real person, or email support@jafx.com from your registered email address. If your question is about a withdrawal, include its transaction ID. We never ask for your password or a two-factor code.

We are available 24/7 via live chat or email.