How to withdraw Bitcoin (BTC)

Updated 13 November 2026

You withdraw bitcoin from your Bitcoin Wallet on the Withdraw page of the client portal at app.jafx.com. You need a Bitcoin address on the main Bitcoin network from your own crypto wallet. JAFX covers the network fee.

Before you start: money must be in a wallet

Withdrawals are always paid from a wallet. You cannot withdraw directly from a trading account.

If your money is in a trading account, move it to a wallet first:

Sign in at app.jafx.com and go to Internal Transfers.
In From, choose your trading account. In To, choose the wallet you want to withdraw from.
Enter the amount and click Confirm transfer.

If your wallets are empty, the Withdraw page shows "Nothing to withdraw yet". See How to withdraw money that is in my trading account for more detail.

Step by step: Bitcoin withdrawal on the Withdraw page

Sign in at app.jafx.com and go to Withdraw.
In the New withdrawal form, under From wallet, choose the wallet to pay from, for example your Bitcoin Wallet.
Under Coin or network, choose Bitcoin.
Paste your Bitcoin address into Wallet address. The label names the network.
Enter the amount.
Check the address and the amount, then click Request withdrawal.

Your withdrawal is then Pending. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed.

Entering the amount in BTC

Your Bitcoin Wallet balance is shown in bitcoin (₿), with 8 decimals. For example, "₿0.00500000".
You enter the amount in BTC. Under the amount, the form shows "Equivalent to $Y", its value in US dollars.
Under the field the form shows what is Available and the Min for the method. MAX fills in your full available balance.

Limit	What applies
Minimum	The equivalent of $10. Below it you see "Minimum amount for … is …".
Maximum	None. The limits for each method are shown on the Withdraw page.
Your balance	You can't withdraw more than the wallet holds: "Amount exceeds the available balance."
Unverified accounts	Up to $4,000 a day (US-dollar equivalent). Verifying your identity removes the limit.

If you reach the daily limit, see "Daily withdrawal limit reached": the $4,000 limit for unverified accounts. For all limits, see Minimum and maximum withdrawal amounts.

Your Bitcoin address: main network only

Use a BTC address on the main Bitcoin network. Test-network addresses and addresses for other coins are refused with "Please provide a valid BTC address".
Get the address from your own wallet: open the option for receiving bitcoin and copy the address.
Copy and paste it. Do not type it by hand. Addresses are long and easy to get wrong.
Check it before you submit. A payment on a blockchain cannot be reversed. The form reminds you that money sent to an address on another network is lost.

If your address is refused, see "Please provide a valid address": why my withdrawal address is refused. If you have already sent to a wrong address, see I sent my withdrawal to the wrong wallet address.

Fees and confirmations

Network fee: every Bitcoin transaction pays a fee to the network. JAFX covers this fee in full when it sends your withdrawal, so it is not taken from the amount you withdraw. See Withdrawal fees: what JAFX charges and who pays the network fee and How Bitcoin network fees work.
Confirmations: once your withdrawal is sent, Bitcoin needs 6 network confirmations. How long that takes depends on the Bitcoin network, not on JAFX.

Following your withdrawal in History

In the portal, go to History.
Click the withdrawal to open its page.
Check the status:

Status	What it means
Pending	"Your withdrawal is waiting for JAFX to approve it and send the payment."
Finished	The withdrawal has been approved and sent.
Rejected	It was not approved. See Why was my withdrawal rejected?
Cancelled	It was cancelled before it was sent.

Once the withdrawal has at least one confirmation, the page shows a Confirmations row. View Confirmations shows the transaction hash and its confirmations. You can also look up the transaction hash on a block explorer.
More details shows the Transaction ID. Quote it whenever you contact us.

While a withdrawal is still pending, you may be able to cancel it from its page. See How to cancel a withdrawal. If it is taking longer than expected, see Why is my withdrawal still pending? If it shows Finished but the bitcoin has not arrived, see My withdrawal says Finished but hasn't arrived in my wallet.

Contact us

Use live chat (the Chat button in the portal) to reach a real person, or email support@jafx.com from your registered email address. Include the transaction ID. We will never ask for your password or a 2FA code.

We are available 24/7 via live chat or email.

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