How to withdraw USDT, USDC and other tokens (choosing the right network)

Updated 13 November 2026

You withdraw tokens from a wallet in the client portal at app.jafx.com. You choose the coin and the network on the Withdraw page. Then you paste an address from your own crypto wallet that can receive that coin on that same network.

Which coins you can withdraw on which network

Network	Coins you can withdraw
Solana	SOL, USDT, USDC, EURC
Tron	TRX, USDT
Ethereum	USDC, USDT, EURC, ETH
Base	USDC, EURC, ETH

Some coins are on more than one network. For example, USDT is on Tron, Ethereum and Solana, and USDC is on Solana, Ethereum and Base. Pick a network that your receiving wallet or exchange supports for that coin.

JAFX pays the network fee on withdrawals, so it is not taken from your withdrawal. See Withdrawal fees: what JAFX charges and who pays the network fee.

Step by step: choose the coin and the network

Withdrawals are paid from your wallets only. If your money is in a trading account, move it to a wallet first. See How to withdraw money that is in my trading account.

Sign in at app.jafx.com and go to Withdraw.
Under From wallet, choose the wallet to pay from.
Under Coin or network, choose the coin, then the network. You can also choose the network first.
Paste your receiving address into the address field. Its label names the network you chose, for example "Wallet address (Solana network)".
Enter the amount. The form shows "Available" and "Min" under the field. MAX fills in your full available balance.
Click Request withdrawal.

The minimum is the equivalent of $10 and there is no maximum. Unverified accounts can withdraw up to $4,000 a day. See Minimum and maximum withdrawal amounts and "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.

Getting a receiving address for the same coin and network

Open your own crypto wallet or exchange account.
Go to the option for receiving the coin you chose.
If it asks for a network, choose the same network you chose on the JAFX form.
Copy the address and paste it into the address field. Do not type it by hand.
Check the address again before you submit. A payment on a blockchain cannot be reversed.

The form checks that the address has the right format for the network. If it does not, you see "Please provide a valid <network> address", for example "Please provide a valid TRON address". See "Please provide a valid address": why my withdrawal address is refused.

Ethereum and Base addresses look the same

An address on the Ethereum network and an address on the Base network have the same format. The form cannot tell from the address which network your wallet expects.

So, before you withdraw on Ethereum or Base:

Check that your wallet or exchange can receive that coin on the network you chose.
If your exchange gives you a deposit address for "Ethereum", do not choose Base on the JAFX form. The same applies the other way round.

The network warning on the form

When you choose a coin on a network, the form shows this reminder:

"We send on the <network> network: use an address that can receive <coin> there. Money sent to an address on another network is lost."

Read it before you click Request withdrawal. If you have already sent a withdrawal to an address you did not mean to use, see I sent my withdrawal to the wrong wallet address.

After you request it

Your withdrawal shows as Pending: "Your withdrawal is waiting for JAFX to approve it and send the payment."
Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. See How long does a withdrawal take?
While it is still Pending, you can cancel it yourself:
Open it from History.
If the page says "This withdrawal is still pending. You can cancel it until it's sent.", click Cancel withdrawal.
See How to cancel a withdrawal.
When it has been sent, the status changes to Finished. Open the withdrawal in History and select More details to see the Transaction ID. That is the reference to quote when you contact us. Once the payment has a network confirmation, View Confirmations on the same page shows the transaction hash, which you can look up on a block explorer for that network.

Each coin also has its own page:

Contact us

Use live chat with the Chat button in the portal, where you talk to a real person. You can also email support@jafx.com from your registered email address. Include the transaction ID if you have one. We will never ask for your password, a 2FA code or a one-time code.

We are available 24/7 via live chat or email.

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