Which cryptocurrencies and networks can I withdraw to?
JAFX pays withdrawals in crypto only, to your own crypto wallet. You can withdraw Bitcoin, or a coin on the Solana, Tron, Ethereum or Base network. All of these methods work for withdrawals today.
Withdrawals are paid in crypto only
- You request a withdrawal in the client portal at app.jafx.com, on the Withdraw page.
- The money is paid from one of your JAFX wallets to a crypto address that you own.
- You can withdraw by any of the methods you can deposit with.
See Can I withdraw to a bank account or a card?
The list: coins by network
| Network | Coins you can withdraw |
|---|---|
| Bitcoin | BTC |
| Solana | SOL, USDT, USDC, EURC |
| Tron | TRX, USDT |
| Ethereum | USDC, USDT, EURC, ETH |
| Base | USDC, EURC, ETH |
Some coins are offered on more than one network. For example, USDT can be sent on Tron, Ethereum or Solana. You choose both the coin and the network.
Bitcoin withdrawals need 6 network confirmations.
For a step-by-step guide to each coin, see:
- How to withdraw Bitcoin (BTC)
- How to withdraw USDT (Tether): Tron, Ethereum or Solana
- How to withdraw USDC: Solana, Ethereum or Base
- How to withdraw EURC: Solana, Ethereum or Base
- How to withdraw Ethereum (ETH): Ethereum or Base network
- How to withdraw Solana (SOL)
- How to withdraw TRON (TRX)
Which wallet you can withdraw from
A withdrawal is always paid out of a wallet in the client portal. You have one wallet per currency:
- USD Wallet
- EUR Wallet
- GBP Wallet
- Bitcoin Wallet
You cannot withdraw directly from a trading account. If your money is in a trading account, transfer it to a wallet first. See How to withdraw money that is in my trading account.
On the Withdraw page, choose the wallet under From wallet. Then choose the coin and network under Coin or network.
Your Bitcoin Wallet balance is shown in bitcoin (₿, with 8 decimals). You enter the amount in BTC, and the form shows "Equivalent to $Y", its value in US dollars.
What you need: your own crypto wallet
To receive a withdrawal, you need your own crypto wallet with a provider of your choice. JAFX does not give recommendations, so we can't tell you which provider to use.
To find your wallet address:
- Open your own crypto wallet.
- Go to the option for receiving the coin you want.
- Copy the address.
- Paste it into Wallet address on the JAFX Withdraw page.
Picking a coin and network your wallet can receive
Before you choose, check that your wallet can receive that coin on that network. Not every wallet supports every network.
When you choose a coin on a network, the form reminds you:
"We send on the <network> network: use an address that can receive <coin> there. Money sent to an address on another network is lost."
- Match the network. The address field names the network, for example "Wallet address (Ethereum network)". Use an address from that same network in your wallet.
- Take care with Ethereum and Base. Their addresses look the same. Check in your own wallet that the address is for the network you chose.
- Copy and paste the address. Do not type it by hand. Addresses are long and case-sensitive.
- Double-check it before you submit. A payment on a blockchain cannot be reversed.
The form checks the format of the address for the network you chose. A badly formed address is refused with "Please provide a valid <network> address", for example "Please provide a valid BTC address". A correctly formed address that belongs to someone else is accepted and paid. See "Please provide a valid address": why my withdrawal address is refused and I sent my withdrawal to the wrong wallet address.
If a method shows a notice instead of a form
| Notice | What it means and what to do |
|---|---|
| "KYC required" or "This payment method requires identity verification (KYC)." | This method is locked until your identity is verified. Complete the steps on the Verify page, then try again. |
| "No withdrawal methods are available on your account right now" | Complete verification on the Verify page. If the message stays, contact us. |
See How to verify your account (KYC) and Messages on the Withdraw page and what to do about each.
After you request a withdrawal
Your withdrawal shows as Pending until it is processed. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. See How long does a withdrawal take? and Minimum and maximum withdrawal amounts.
Contact us
If you are unsure which network to choose, or a notice does not go away:
- open live chat with the Chat button in the client portal, or
- email support@jafx.com from your registered email address, with the transaction ID if you have one.
Live chat is always a real person. We are available 24/7 via live chat or email.
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