How to withdraw USDC: Solana, Ethereum or Base
You withdraw USDC on the Withdraw page of the client portal at app.jafx.com. The money comes from one of your wallets. Choose USDC and the network your own wallet receives USDC on: Solana, Ethereum or Base.
The networks JAFX sends USDC on
JAFX sends USDC on three networks:
- Solana
- Ethereum
- Base
USDC on one network is not the same as USDC on another. Pick the network that the receiving wallet or exchange supports for USDC. If you are not sure, check in that wallet before you start.
For the other coins and their networks, see Which cryptocurrencies and networks can I withdraw to?
Step by step on the Withdraw page
Withdrawals are paid only from a wallet. If your money is in a trading account, move it to a wallet first. See How to withdraw money that is in my trading account.
- Sign in at app.jafx.com and go to Withdraw.
- Under From wallet, choose the wallet to pay from.
- Under Coin or network, choose USDC and the network (Solana, Ethereum or Base). You can choose them in either order.
- Open your own wallet, go to the option for receiving USDC on that same network, and copy the address.
- Paste it into the address field. Its label names the network, for example Wallet address (Base network).
- Enter the amount. The form shows "Available" and "Min" under the field. MAX fills in your full available balance.
- Check the coin, the network and the address again.
- Click Request withdrawal.
Your withdrawal is then Pending until it is processed.
The address to use: same coin, same network
- Use an address that can receive USDC on the network you chose.
- Copy and paste the address. Do not type it. Addresses are long and easy to get wrong.
- Ethereum and Base addresses look the same. The form cannot tell which of the two networks your wallet uses. Make sure your wallet receives USDC on the network you selected.
- A payment on a blockchain cannot be reversed. If you send to the wrong address or network, JAFX cannot get it back.
The messages and warnings the form shows
| Message | What it means |
|---|---|
| "We send on the <network> network: use an address that can receive <coin> there. Money sent to an address on another network is lost." | A reminder shown when you choose a coin on a network. Check your address against it. |
| "Please provide a valid <network> address" | The address is not in the right format for that network. Copy it again from your wallet. See "Please provide a valid address": why my withdrawal address is refused. |
| "Minimum amount for {currency} is {amount}" | The amount is below the minimum. Enter a higher amount. |
| "Amount exceeds the available balance." | You entered more than the wallet holds. |
| "Daily withdrawal limit reached" / "You have reached the daily withdrawal limit for unverified accounts." | You have reached the daily limit for unverified accounts. See "Daily withdrawal limit reached": the $4,000 limit for unverified accounts. |
| "Nothing to withdraw yet" | Your wallets are empty. If your money is in a trading account, transfer it to a wallet first. |
| "We didn't get an answer in time, so we can't tell whether your withdrawal request went through." | Check your recent withdrawals before you try again, so you don't request it twice. |
Limits, fees and how long it takes
- Minimum: the equivalent of $10 per withdrawal.
- Maximum: there is no maximum. The Withdraw page shows the limits for the method you choose.
- Unverified accounts: up to $4,000 a day in withdrawals (USD equivalent). Verifying your identity removes the limit. See How to verify your account (KYC).
- Network fee: JAFX pays the network fee on your withdrawal.
- Time: Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. After that, the network needs a short time to deliver the USDC to your wallet.
Following the withdrawal and what to do if something looks wrong
Open History and click the withdrawal to see its status:
- Pending: your withdrawal is waiting to be approved and sent.
- Finished: it has been sent to the address you entered.
The withdrawal's page shows its transaction ID under More details. Quote it when you contact us. Once the payment has a network confirmation, View Confirmations shows the transaction hash, which you can look up on a block explorer for that network.
If something looks wrong:
- You entered the wrong address and it is still Pending: cancel it at once. Open it from History. If the page says "This withdrawal is still pending. You can cancel it until it's sent.", click Cancel withdrawal and confirm. See How to cancel a withdrawal.
- It was already sent to a wrong address: see I sent my withdrawal to the wrong wallet address.
- It is taking longer than expected: see Why is my withdrawal still pending?
- It says Finished but has not arrived: see My withdrawal says Finished but hasn't arrived in my wallet.
To contact us, use live chat with a real person (the Chat button in the portal) or email support@jafx.com from your registered email address. Include the transaction ID. We never ask for your password or a 2FA code.
We are available 24/7 via live chat or email.
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