I'm not sure my internal transfer went through

Updated 13 November 2026

Check your balances and your transfer history before you try again. If the transfer is listed, do not send it again: that would move the money twice.

The messages that mean a transfer worked

After you click Confirm transfer, any of these messages means the transfer worked:

"Transferred! Money has been transferred successfully."
"The money is in your trading account. You can start trading now."
"Success! Quick Exchange Completed." You see this for a transfer between two wallets in different currencies.

Transfers between balances in the same currency are instant. You do not need to do anything else.

"Transfer submitted — it may take a moment to settle"

The full message is "Transfer submitted — it may take a moment to settle. Check the history below."

This is not an error. Your transfer has been sent and is still settling. Do not submit it again. Look at Internal transfer history under the form to follow it.

"We didn't get an answer in time…": check before trying again

The full message is "We didn't get an answer in time, so we can't tell whether the transfer went through. Check your balances and the transfer history before trying again."

The portal could not confirm the result. The transfer may have happened, or it may not have. Do not try again straight away:

Check the balances of the wallet or trading account you sent from and the one you sent to.
Check the transfer history, as explained below.
Only if the transfer is not listed and the balances have not changed, make the transfer again.

How to check: Internal transfer history and Transaction History

On the transfer page

Sign in to the client portal at app.jafx.com.
Select Transfer (under Funds) in the menu at the top of the page. On a phone, open the menu and select Transfer.
Look at Internal transfer history under the form. It lists your transfers, 10 a page.
Select View all in history → to see the full list.

In Transaction History

Select History (under Funds) in the menu. The page is titled Transaction history.
Set Type to Internal.
Use From / To date to narrow the list if you need to.
Click a transfer to open its page, for example "Transfer #123". More details shows its Transaction ID.

A transfer listed as Finished means the money has moved. For the other statuses, see What does my transaction status mean?

Your balances

On the transfer page, a wallet tile shows its balance and a trading account tile shows the account's equity.
On the Trading Accounts page, each account card shows Balance and Equity.

"Couldn't transfer the fund. Please try again later."

The transfer did not go through. Try again in a few minutes.

If you are sending from a trading account with open trades, the amount may be more than your free margin. You cannot transfer more than your free margin while trades are open. Try a smaller amount. You can see your free margin in the JAFX web trader at terminal.jafx.com. See "Transfer amount should be less than or equal to source account": how much can I transfer?

If the message keeps appearing, contact us.

For other messages on the transfer page, see Messages when transferring between your wallet and trading account.

When to contact us, and what to include

a transfer shows in the history but the balances do not match it
the balances changed but no transfer is listed
"Couldn't transfer the fund. Please try again later." keeps appearing
you are still not sure whether the transfer happened

Please include:

the exact message you saw
the amount
the wallet or trading account in From and in To (for a trading account, its Login number)
the date and time you tried
the Transaction ID, if the transfer appears in the history

You can reach us through live chat with the Chat button in the portal, where a real person answers. In live chat you are already signed in, so we do not need your Support PIN. You can also email support@jafx.com from your registered email address. We will never ask you for your password, a 2FA code or a one-time code.

Our support team does not make transfers for you, but we will help you work out what happened. See How to transfer funds between your wallet and trading accounts.

We are available 24/7 via live chat or email.

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