Complaints

How to raise a complaint and what happens next.

• How to make a complaint and escalate to the FAIS OmbudJAFX (PTY) LTD is an authorised Financial Services Provider (FSP No. 52058), regulated by the Financial Sector Conduct Authority (FSCA) in South Africa.
  • How to make a complaint
  • What happens next
  • Escalating to the FAIS Ombud
  • Contacting the regulator
• I was scammed by a fake JAFX website or someone pretending to be JAFXStop sending money or documents, and contact us. If a website was involved, send us its full link so we can report it. JAFX cannot control or reverse payments made to…
  • Stop sending money or documents
  • If a website was involved: send us the full link
  • If you paid a person on social media or a messaging app
  • What JAFX can and cannot do
  • If you shared your password, 2FA code or Support PIN
  • Reporting it elsewhere: police, bank, regulator