Trading accounts

Opening accounts, leverage, logins and passwords.

• Can I change the leverage on my trading account?No. You choose the leverage when you open a trading account, and the client portal cannot change it afterwards. To trade with a different leverage, open a new trading…
  • You choose leverage when you open the account
  • Getting a different leverage: open a new account
  • Asking support about a change
  • Where to see an account's leverage
  • Leverage and risk
• Demo accounts: opening, logging in and expiryYou open a demo account in the client portal: go to Trading Accounts and choose Demo account. You then trade it in the JAFX web trader at terminal.jafx.com, with Demo…
  • How do I open a demo account?
  • Why can't I see my demo account in the client portal?
  • Can I add more virtual funds to my demo account?
  • What happens to a demo account I don't use?
  • My old demo account login no longer works. What should I do?
• How many trading accounts can I open?You can hold up to 5 active live trading accounts at a time, and you can open up to 10 live accounts in total yourself, including accounts you have since closed. There…
  • The limits
  • What counts toward each limit
  • Freeing a place by closing an unused account
  • Asking support for an account after 10
  • When the new account is open
  • Demo accounts are separate
• How to close a trading accountYou can close a trading account yourself in the client portal at app.jafx.com. On the Trading accounts page, select Close on the account's card and confirm. Empty the…
  • Before you close: move the money back to your wallet
  • Close the account step by step
  • Why there is no Close button on my account
  • Affiliates: the PRIMARY account
  • Closing is permanent
  • Closing a trading account is not closing your JAFX account
• How to open a live trading accountYou open live trading accounts yourself in the client portal at app.jafx.com. It is free and takes about a minute.
  • Before you start
  • Open the account
  • Account type
  • Currency
  • Leverage and risk
  • Login details
• How to reset your trading account passwordYou reset a trading account password yourself in the client portal at app.jafx.com. Select Reset pwd on the account's card, and we email a new password to your…
  • Your trading account password is not your portal password
  • Reset it from the account card
  • Where the new password is sent
  • Logging in to the JAFX Terminal with it
  • If the email does not arrive
• I didn't receive my trading account login detailsYour Login number is always on the account card in the client portal, so you can find it there yourself. If the password email is missing, use Reset pwd on that card and…
  • Where the login details are sent
  • Check spam, junk and promotions
  • Find your Login number on the account card
  • Get a new password with Reset pwd
  • Demo accounts
  • If you no longer use that email address
• Logins and passwords explained: portal, trading account and web traderButtons on jafx.com. Every page of our website has three buttons at the top:
  • Client portal (app.jafx.com)
  • Trading account login and password
  • Web trader (terminal.jafx.com)
  • API keys are not passwords
  • Affiliates
  • Your support PIN is not a password
• Which currency should my trading account be in? USD, EUR, GBP or BITA JAFX trading account can be in USD, EUR, GBP or BIT (bitcoin). When you open an account, you can pick only a currency your wallet holds money in. The other currencies…
  • The four account currencies
  • Why you can only pick a currency your wallet holds
  • Funding from a wallet in another currency: the conversion fee
  • BIT accounts: bitcoin and bits
  • Commission in each currency