How to reset your trading account password

You reset a trading account password yourself in the client portal at app.jafx.com. Select Reset pwd on the account's card, and we email a new password to your registered email address.

Your trading account password is not your portal password

You have two kinds of password at JAFX:

• Portal password. You use it with your email address to sign in to the client portal at app.jafx.com. You reset it with Forgot password? on the sign-in page. See Signing in, forgotten password and password expiry.
• Trading password. You use it with the account's Login number to log in to the JAFX Terminal at terminal.jafx.com. Each trading account has its own trading password.

Resetting one does not change the other. If the JAFX Terminal rejects your password, reset the trading password as shown below. Resetting your portal password will not help. See Logins and passwords explained: portal, trading account and web trader.

Reset it from the account card

1. Sign in at app.jafx.com.
2. Select Accounts in the menu at the top of the page. This opens the Trading accounts page.
3. Find the card for the account you need. Check its Login number.
4. Select Reset pwd on that card.
5. A box opens: "Reset Password for "<login>"?" It says "New password will be sent to registered email address. A terminal signed in to this account will be signed out."
6. Select Reset Password to confirm.
7. You see "New password emailed."

The new password is not shown on screen. If you have more than one trading account, repeat these steps for each account you need. Each reset changes only that account's password.

The JAFX Terminal has no password reset of its own. Forgot it? on its log-in window takes you to the Accounts page in the client portal, where you use Reset pwd.

Demo accounts cannot be reset this way. They are not listed on the Trading accounts page, and we do not keep their passwords. If you have lost a demo password, open a new demo account. See Demo accounts: opening, logging in and expiry.

If you use API keys: a password change stops your API keys from trading. After the reset, log in to the JAFX Terminal with the new password, or open Developers and select Renew. If Keep my bots trading around the clock was on, switch it on again with the new password. Your keys stay valid. See API keys in the JAFX Terminal: create, roll and revoke.

Where the new password is sent

We send the new password by email to the address registered on your JAFX account. This is the address you use to sign in to the portal. The email comes from JAFX Support <support@jafx.com>.

A trading password is only ever sent by email. We never give a password in live chat, in a support message or in any other way. We will never ask you for your password, your 2FA code or a one-time code.

Logging in to the JAFX Terminal with it

If you were logged in to the JAFX Terminal with this account when you reset the password, you are logged out there. Log in again with the new password:

1. Open terminal.jafx.com.
2. Under Server, choose Live Server.
3. In Account number, enter the account's Login number from its card in the portal. Do not enter your email address.
4. In Password, enter the new password from the email.
5. Choose Remember me if you want: 30 days or This session only.
6. Select Log in.

You can also skip typing the password. Select Trade in JAFX Terminal on a funded account's card in the portal. The JAFX Terminal opens already logged in to that account.

Messages you may see:

For more about logging in, see Logging in to the JAFX Terminal, switching trading accounts and logging out.

If the email does not arrive

1. Check your spam, junk and promotions folders.
2. Check that you are looking in the inbox of the email address registered on your JAFX account.
3. If you reset more than once, use the password in the newest email.

If the email is still missing, contact our support team. Use live chat with the Chat button in the client portal, where a real person answers 24/7. You can also email support@jafx.com from your registered email address. Tell us which trading account it is by giving its Login number. Do not send us any password.

You cannot change a registered email address. If you can no longer get into that inbox, see I can't get into the email address registered on my JAFX account.

We are available 24/7 via live chat or email.