I signed up but got a password reset email instead of a verification email

Updated 13 November 2026

This means the email address you used already has a JAFX account. No second account is created. We send that address a password reset email instead of a verification email, so you can get back into the account that already exists.

Why this happens

Each email address can have only one JAFX account. When you sign up with an address that is already registered, the portal does not open a new account. It sends the owner of that address a password reset email.

The account may be one you opened earlier and forgot about. It may also be a sign-up you started but never finished.

What the portal shows

You don't see an error. After you select "Create account", you see the same "Check your email." page that every new sign-up sees. The portal never says that an address is already registered.

The difference is in your inbox. Instead of a verification email, you get a password reset email. It comes from JAFX Support (support@jafx.com), and its link opens a page on a jafx.com address.

If you typed that account's own password

If the password you entered at sign-up is the existing account's password, the portal signs you in to that account. You see "You've already signed up, logging in." You don't need the reset email. Carry on from there.

Open the password reset email and select the link. The link stays valid for 48 hours.
On "Choose a new password.", enter a New password of at least 8 characters, then type it again in Confirm password.
If two-factor authentication (2FA) is on for the account, also enter the 6-digit Authentication code from your authenticator app.
Select Update password. You see "Password updated. Please sign in."
Go to app.jafx.com/login and sign in with the email address and your new password.

If you see "Reset link not valid.", the link has expired or was already used. Select Request a new link and use the newest email. You can also ask for a new link from Forgot password? on the sign-in page. See Signing in, forgotten password and password expiry.

If that account's email was never verified

If you started a sign-up earlier but never opened the verification link, the account is still waiting for that step.

Sign in at app.jafx.com/login with the email address and password. If you don't remember the password, reset it first as described above.
You land on "Check your email."
Select "Resend email". You can do this 120 seconds after the last email was sent. You see "We've sent the email again."
Open the newest email and select the link. You see "Email verified."

If the verification email doesn't arrive, see I didn't receive my JAFX verification email.

If you don't recognise the account

You may not remember opening an account with this address. Or you may think someone else used your address.

Don't share the reset link with anyone.
Contact us from that email address and tell us what happened. Our support team will look into it.
If you got a reset email at a time when you hadn't tried to sign up, see I got a JAFX password reset email I didn't ask for.

You can't change the email address on an account. See Can I change the email address on my JAFX account?

Contact us

Email support@jafx.com from the email address you tried to sign up with. Live chat opens from the Chat button once you are signed in to the portal and your email is verified.

We never ask for your password, your 2FA code or any one-time code.

We are available 24/7 via live chat or email.

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