I signed up with the wrong email address

The email address on a JAFX account can't be changed, so a typo can't be corrected on the account itself. If you haven't verified your email yet, sign out and sign up again with the correct address. If your account is already verified, you open a new account with the address you want and verify your identity again.

Your email address can't be changed, before or after verification

• In Settings, the Email box under Personal information is greyed out. There is no way to edit it in the client portal.
• Our support team can't change it for you either.
• This applies before and after you verify your email, and before and after you verify your identity.

Before verifying: "Wrong address? Sign out below and sign up again."

After you select "Create account", you see "Check your email." The page shows the address we sent the email to: "We've sent an email to <email>. Open it to continue."

If that address is wrong, the email went to the wrong inbox. You can't edit the address on this page. Instead, the page says "Wrong address? Sign out below and sign up again." and offers Sign out.

If you have already closed the page, sign in at app.jafx.com with the email and password you typed at sign-up, including the typo. You return to "Check your email.", where you can select Sign out.

Selecting "Resend email" sends the email to the same wrong address again, so it won't help in this case.

Sign up again with the correct address

1. On "Check your email.", select Sign out.
2. Go to app.jafx.com. The sign-up page "Open your live account." opens.
3. Enter your First name, Last name, Email and Password. Check the spelling of your email carefully, including the part after the @.
4. Select "Create account".
5. On "Check your email.", check that the address shown is correct.
6. Open the email we send and select the link. You can open it on any device.

When the link works, you see "Email verified." For the full steps, see How to create a JAFX account and verify your email.

If you get a password reset email instead of a verification email, that address already has a JAFX account. See I signed up but got a password reset email instead of a verification email.

Already verified and need a different address

If you verified the wrong address, or you now need a different one, the address on your account still can't be changed.

• Open a new account with the email address you want to use.
• Verify your identity again on the new account. Identity verification does not carry over from one account to another.

For more about having two accounts, see I have two JAFX accounts: what happens to a duplicate profile?

If you can no longer open the inbox of your registered email address, see I can't get into the email address registered on my JAFX account.

Contact us

We are available 24/7 via live chat or email.

• Live chat: select Chat at the top of the portal. You see it once you are signed in and your email is verified. On a phone, tap Menu, then Human Support.
• Email: write to support@jafx.com.
• If your account is verified, write from your registered email address.
• If you haven't verified your email yet, tell us the address you typed at sign-up.

We will never ask you for your password, your 2FA code or any one-time code.

See also Can I change the email address on my JAFX account?