I didn't receive my JAFX verification email

Check the address on the "Check your email." page and look in every folder of your mailbox. If the email still isn't there, select Resend email and use the newest email you receive.

Why you need it

You can't use your account until you verify your email. Until then, the portal shows "Please verify your email to continue." You can't see your Dashboard, make a deposit or open a trading account.

You verify your email with a link. There is no verification code to type in.

Check the address shown on "Check your email."

After sign-up you see "Check your email." with the message "We've sent an email to <email>. Open it to continue."

• Check that the address is spelt correctly, including the part after the @.
• If it is wrong, you can't edit it on this page. The page says "Wrong address? Sign out below and sign up again." Select Sign out, then sign up again with the correct address. See I signed up with the wrong email address.

Check every folder in your mailbox

Our email is sometimes filtered out of the main inbox. Look in:

• Spam and Junk
• Promotions, Updates and any other tabs
• any filters or rules you have set up

The email comes from JAFX Support (support@jafx.com). The link inside it opens a page on a jafx.com address. If you find it in spam or junk, mark it as "not spam" so that later emails from us reach your inbox.

Resend the email

1. Stay on the "Check your email." page.
2. Select Resend email. You can do this 120 seconds after the last email was sent. Until then, the button shows a countdown.
3. If it works, you see "We've sent the email again."

You can ask for a new email every 2 minutes.

If you see "There has been an issue resending the email."

The new email was not sent. Wait a little, then select Resend email again. If the message keeps appearing, email support@jafx.com (see below).

Always use the newest email

If you asked for more than one email, open only the most recent one. Older links may no longer work.

The link stays valid for 48 hours. You can open it on any device. If the "Check your email." page is still open, it moves on by itself once you open the link.

If the link shows an error such as "Verification failed.", see My email verification link doesn't work.

Signed out or closed the page

You can get back to the Resend email button at any time:

1. Go to app.jafx.com and sign in with the email and password you chose at sign-up.
2. Because your email is not verified yet, you return to the "Check your email." page.
3. Select Resend email.

This also applies if you were signed out after a while without activity.

Try another browser or device

If the page doesn't move on after you open the link, or the resend doesn't seem to work, try these steps:

1. Clear your browser's cache and cookies. See How to clear your browser cache and cookies.
2. Refresh the page and sign in again at app.jafx.com.
3. If that doesn't help, try a different browser or device, then request a new email.

Did you get a password reset email instead?

If you signed up with an address that already has a JAFX account, we don't send a verification email. We send a password reset email instead. See I signed up but got a password reset email instead of a verification email.

Still nothing: email support@jafx.com

Live chat opens only once your email is verified. Until then, write to support@jafx.com from the email address you signed up with. Tell us:

• the email address you used
• roughly when you signed up
• the steps you have already tried
• any message you saw on screen

We will never ask you for your password, a 2FA code or any other one-time code. Never send them to anyone.

We are available 24/7 via live chat or email. See How do I contact JAFX support?