How do I contact JAFX support?

Updated 13 November 2026

You can reach a real person at JAFX 24/7 by live chat or by email at support@jafx.com. Every request gets a response within 24 hours.

Live chat

Live chat is with a real person from our support team, not a bot. It is open 24/7.

On a computer: in the client portal (app.jafx.com), select Chat in the bar at the top.
On a phone: tap Menu in the bar at the bottom, then Human Support ("Live chat").
In the JAFX Terminal: the Chat button opens the client portal in a new tab, with the chat open.

If the chat is not ready when you select it, the Contact Us page opens and the chat starts there as soon as it can.

Logging out of the portal ends your chat. Log in again to start a new one.

When you can see the Chat button

The Chat button shows only when both of these are true:

you are signed in to the client portal
your email address is verified

If you have just signed up and not yet opened your verification link, email support@jafx.com instead. Tell us the email address you signed up with. See I didn't receive my JAFX verification email.

Email

Write to support@jafx.com. Our support team answers email 24/7.

Send your email from the email address registered on your JAFX account. That way we know the request comes from the account holder.
Describe the problem and what you have already tried.
If your question is about a deposit, withdrawal or transfer, include the transaction ID. See Where to find your withdrawal history, status and transaction ID.

If you can no longer open your registered email address, see I can't get into the email address registered on my JAFX account.

Emails from JAFX come from JAFX Support (support@jafx.com). A reply goes to the same address.

If the Chat button isn't showing

If you are signed in with a verified email and still see no Chat button, live chat may be unavailable for a moment. Email support@jafx.com. The Contact Us page in your account menu (on a phone, Menu → Help) shows the address too.

When to expect a response

You get a response within 24 hours, whatever your request. If something needs more time to sort out, for example when another team has to look into it, we tell you.

What we never ask for

We will never ask you for:

your portal password or trading account password
a two-factor authentication (2FA) code
any one-time code

If someone asks you for one of these, it is not JAFX. Don't share it. See How JAFX support confirms it's really you and How to spot a fake JAFX website, email or message.

Phone

JAFX has no phone support line. We don't offer calls or call-backs. Please use live chat or email.

JAFX may sometimes phone you. If you don't want to be called:

In the client portal, go to Settings.
In the Phone calls card, select unsubscribe.

This setting only stops calls from JAFX. It is not a way to contact support. See How to stop marketing emails and phone calls from JAFX.

We are available 24/7 via live chat or email.

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