How to stop marketing emails and phone calls from JAFX

You can stop marketing emails and phone calls yourself in the client portal at app.jafx.com, under Settings. Unsubscribing stops marketing and product updates only. Emails about your account and your transactions still arrive.

Unsubscribe in Settings

1. Sign in to app.jafx.com.
2. Click your name at the top right and choose Settings. On a phone, open the menu and choose Settings.
3. Find the Email notifications card. It covers "Marketing & product updates".
4. Click Unsubscribe.

You'll see "You've successfully unsubscribed from our marketing list."

Using the unsubscribe link in an email

Every marketing email has an unsubscribe link at the bottom.

1. Click the link. It opens the client portal. Sign in if you are asked to.
2. Settings opens with a box titled "Unsubscribe from marketing emails". It asks "Are you certain you would like to stop receiving marketing communication?"
3. Click Unsubscribe to confirm. Nothing changes until you do.

If you change your mind, click Cancel and you stay subscribed.

If you had already unsubscribed, the box says "You have successfully unsubscribed from our mailing list." Click Close.

The link should always open app.jafx.com. If an email asks for your password or a code, or sends you to another site, don't use it. See How to spot a fake JAFX website, email or message.

Stopping phone calls

Our account managers sometimes phone clients. If you do not want to be called:

1. Go to Settings.
2. Find the Phone calls card ("Calls from JAFX agents").
3. Click Unsubscribe.

This is separate from marketing emails. To stop both, unsubscribe on both cards.

Emails you will still receive

Unsubscribing does not stop the emails you need to use your account. As the portal puts it: "Unsubscribing stops only these: emails about your transactions still come."

You will still receive:

• email verification links
• password-reset links
• the login details for a new trading account, and new trading passwords
• emails about your deposits, withdrawals and other transactions
• emails about your identity verification
• replies from our support team

These emails come from JAFX Support <support@jafx.com>. See Emails and text messages JAFX sends you.

To stop another type of email, contact our support team and tell us which emails you mean.

Subscribing again

1. Go to Settings → Email notifications.
2. Click Subscribe.

You'll see "Thank you! You have been successfully subscribed."

To allow phone calls again, use the Phone calls card in the same way.

Can't sign in to unsubscribe

Our support team can unsubscribe you from marketing emails or phone calls for you.

1. Email support@jafx.com from the email address registered on your JAFX account.
2. Say what you want to stop: marketing emails, phone calls, or both.
3. Answer the questions we ask to confirm it's you. See How JAFX support confirms it's really you.

We will never ask for your password, your 2FA code or a one-time code.

If you are signed in, you can also ask in live chat. Click the Chat button to talk to a real person. We are available 24/7 via live chat or email.

To get back into your account, see Signing in, forgotten password and password expiry. Password-reset emails arrive even if you have unsubscribed from marketing.