Your details

Changing your personal details or closing your account.

• Can I change the email address on my JAFX account?No. The email address you registered with can't be changed, either by you or by our support team. To use a different address, open a new JAFX account with it and…
  • Why the email can't be changed
  • Open a new account with the new address
  • Verify your identity again on the new account
  • Empty your old account first
  • We close the old account for you
  • If sign-up only sends you a password reset email
• How to change your phone numberYou can change your phone number yourself in the client portal at app.jafx.com, under Settings → Personal information → Phone. This works at any time, including after…
  • Change your number in Settings
  • Verify the new number by SMS
  • Verifying from the Verify page instead
  • If you can't sign in
  • Why a verified number matters for the identity check
• How to close your JAFX account completelyThe client portal has no button to close your whole JAFX account. Close your trades and withdraw your money first. Then ask our support team by email or live chat, and…
  • Close any open trades
  • Move money to your wallet and withdraw it
  • Ask us to close the account
  • Confirming from your registered email
  • If your balance is below $10
  • Unverified accounts with more than $4,000
• How to stop marketing emails and phone calls from JAFXYou can stop marketing emails and phone calls yourself in the client portal at app.jafx.com, under Settings. Unsubscribing stops marketing and product updates only.…
  • Unsubscribe in Settings
  • Using the unsubscribe link in an email
  • Stopping phone calls
  • Emails you will still receive
  • Subscribing again
  • Can't sign in to unsubscribe
• How to update your address or country of residenceYour address, country of residence and nationality are answers on the Verify page of the client portal. You can change them yourself until identity verification starts.…
  • Before verification: update the Verify page questionnaire
  • After verification: "Locked while your identity verification is in progress or complete."
  • Send a proof of your new address
  • Documents we accept
  • File and document requirements
  • What happens next
• I have two JAFX accounts: what happens to a duplicate profile?Each person may hold only one JAFX profile, so we suspend or close duplicate profiles. Tell us which one you want to keep. If the other one holds money, you withdraw…
  • One profile per person (several trading accounts are fine)
  • Tell us which account to keep
  • If the other account holds money
  • If neither or only one account holds money
  • Why we can't link accounts or move money between them
• Updating your personal details and closing your account (FAQ)Manage your details in the client portal at app.jafx.com: sign in, click your name at the top right and choose Settings. On a phone, open the menu and choose Settings…
  • How do I change my phone number?
  • Can I change my email address?
  • How do I update my address, name or date of birth?
  • Can I have more than one account?
  • How do I close my account?
  • How do I stop receiving emails or calls?
• What is the Support PIN and when will I be asked for it?Your Support PIN is an 8-digit number in the client portal, under Settings → Support PIN. An agent may ask for it to confirm that you are the account holder. This only…
  • Where to find your PIN
  • Reveal, Copy and Renew
  • How long it is valid
  • When an agent asks for it, and when we never do
  • What we never ask for
• Why won't my phone number verify? SMS code messages and what to doIf your phone number won't verify, the message on screen tells you why. Find the message you see below and follow the step beside it.
  • Before you start: country code and number format
  • Messages you may see and what to do
  • Waiting for a new code
  • No SMS arrived
  • When to contact support
• "Your name, gender and date of birth are locked": how to correct themBefore identity verification starts, you can correct your name, gender and date of birth yourself in Settings. Once verification has started, these details lock, and…
  • Before verification starts: change it yourself
  • Why the details lock
  • Asking support to correct them
  • What we may ask for
  • Small spelling mistakes
  • What happens next