How to close your JAFX account completely

The client portal has no button to close your whole JAFX account. Close your trades and withdraw your money first. Then ask our support team by email or live chat, and we close the account for you and confirm by email.

If something isn't working for you, tell us first. We may be able to help.

Close any open trades

Close any open trades in the JAFX Terminal yourself before you ask us to close the account. Our support team does not close trades for you. See Closing positions and managing pending orders in the JAFX Terminal: partial close, Close all and Cancel all.

Move money to your wallet and withdraw it

Withdrawals are paid only from your wallets. If you have money in a trading account, move it to a wallet first.

1. Sign in at app.jafx.com.
2. Go to Internal Transfers.
3. Choose your trading account as From and your wallet as To.
4. Enter the amount and select Confirm transfer.
5. Go to Withdraw.
6. Choose the withdrawal method and the wallet, then enter the amount.
7. Select Request withdrawal.

The minimum withdrawal is $10 (USD equivalent), and there is no maximum. Your available balance is shown on the page.

Your withdrawal shows as Pending until it is processed. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed.

See Withdrawals: how to withdraw, limits, fees and timeframes and How to transfer funds between your wallet and trading accounts.

Ask us to close the account

Contact our support team, 24/7:

• Email: write to support@jafx.com from the email address registered on your account.
• Live chat: sign in at app.jafx.com and click Chat. You talk to a real person.

We'll ask why you are leaving. Your feedback helps us, and we may be able to fix the problem.

The account is not closed automatically when your withdrawal goes through. Once your withdrawal has been processed and we have confirmed your identity, we close the account and email you to say it is closed. After that, you no longer receive marketing emails from us.

If money is still in the account when you ask, we tell you how much is left and help you withdraw it.

If you only want to close one trading account, you can do that yourself. See How to close a trading account. If you only want to stop marketing emails, you don't need to close your account. See How to stop marketing emails and phone calls from JAFX.

Confirming from your registered email

We close an account only once the request comes from, or is confirmed from, its registered email address.

• If you asked by live chat, we email your registered address and ask you to confirm. Reply to that email to confirm that you want the account closed.
• If you emailed us from a different address, we also write to your registered address and ask you to confirm from there.

We may also confirm your identity with security questions. We never ask for your password, your 2FA code or any one-time code. See How JAFX support confirms it's really you.

If you can no longer get into your registered email, see I can't get into the email address registered on my JAFX account.

If your balance is below $10

A balance below the $10 minimum withdrawal can't be withdrawn on its own. You have two choices:

• Top up so the balance reaches $10, then withdraw it.
• Leave the balance on the account when it is closed. We ask you to confirm this in writing first.

Tell us which you prefer.

Unverified accounts with more than $4,000

If you have not verified your identity, you can withdraw up to $4,000 a day (USD equivalent). The day is counted in UTC. If you hold more than that, you can:

• withdraw over several days, or
• verify your identity to remove the limit. See How to verify your account (KYC).

We close the account once your last withdrawal has been processed. See "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.

Coming back later

If you'd like to use JAFX again in the future, contact us at support@jafx.com or by live chat. See How do I contact JAFX support?

We are available 24/7 via live chat or email.