How to create a JAFX account and verify your email

To open an account, you must be 18 or older. JAFX does not offer accounts to residents of the United States or Canada, or to anyone who is a US person for tax purposes.

Sign up

1. Go to app.jafx.com. If you are not signed in, the sign-up page "Open your live account." opens. If you already have an account, select Sign in.
2. Enter your First name, Last name, Email and Password.
3. Select "Create account".

Starting from jafx.com. You can also sign up on the home page of www.jafx.com, in the Open your JAFX account card. Enter your First name, Last name, Email and Password ("Minimum 8 characters.") and select Start trading. The button shows "Creating account…" while your details are sent. The card takes you into the same sign-up flow in the client portal (app.jafx.com). The same terms apply: by continuing, you agree to the Terms & Conditions and the Privacy Policy and confirm that you are at least 18 years of age. The Sign up buttons in the website's top menu and footer open the portal's sign-up page.

When you fill in the form:

• Names: use your name exactly as it appears on your ID document. Each name can be up to 64 characters. Your name locks once identity verification starts.
• Email: use a permanent personal address that you can open. Disposable addresses may be refused with "Invalid email address." You cannot change your email address after sign-up.
• Password: use at least 8 characters ("Minimum 8 characters."). You don't need capitals, numbers or symbols, but use a long password that you don't use anywhere else. This password is for the client portal only. Your trading account gets its own password.
• An automatic security check protects the page. Usually you don't need to do anything for it. If the form comes back with an "I'm not a robot" box, tick the box and select "Create account" again.

You don't enter your country, phone number, date of birth or gender at sign-up. You answer those questions later on the Verify page in the portal.

Terms and Conditions

The page says: "By creating an account, you agree to the Terms & Conditions and the Privacy Policy, and confirm that you are at least 18 years of age." When you select "Create account", you accept both documents. You can read them first through the links on the page, or at www.jafx.com/terms and www.jafx.com/privacy.

Messages you may see

If you sign up with an email address that already has an account, you won't see an error and no second account is created. Instead of a verification email, we send that address a password reset email. Use it to choose a new password, then sign in.

Verify your email

You can't see your dashboard or use your account until you verify your email.

1. After sign-up you see "Check your email." This screen tells you we sent an email to your address and asks you to open it to continue.
2. Open the email and select the link. You can open it on any device.
3. If you can, leave the "Check your email." screen open. It checks every few seconds ("Waiting for you to open it…") and moves on by itself.
4. When the link works, you see "Email verified." You then go to your dashboard or to your first deposit.

What "Email verified." says next depends on where you started:

• "Your email has been verified — taking you to your dashboard." or "…taking you to make your first deposit.": a button counts down and takes you there.
• "Your email has been verified — taking you back to where you started.": you began somewhere else, for example in the JAFX Terminal, and you return there.
• "You can close this tab and return to the original window — your session will continue automatically.": you opened the link in a browser where you are not signed in. Go back to the window showing "Check your email." It moves on by itself. You can also select Back to sign in.

The link in the verification email opens a page on a jafx.com address. The email comes from JAFX Support (support@jafx.com).

You also get a welcome email when you register. It explains how to get started. For the next steps, see What you need to do before you can trade.

If the link doesn't work

The verification link stays valid for 48 hours. If it has expired, sign in and request a new email.

Didn't get the verification email?

1. Check your spam, junk and promotions folders.
2. Check the address shown on the "Check your email." screen. If it's wrong, you can't edit it there. Sign out using the option on the page, then sign up again with the correct address.
3. Wait a couple of minutes.
4. Select "Resend email". You can do this 120 seconds after the last email was sent. - If it works, you see "We've sent the email again." - If you see "There has been an issue resending the email.", wait a little and try again.
5. If you requested more than one email, use only the newest one.

If you closed the page or were signed out ("You have been logged out due to inactivity"), sign in again at app.jafx.com. You return to the verification screen, where you can resend the email.

Still need help?

Contact support 24/7 by live chat or at support@jafx.com. Live chat opens from the Chat button once you are signed in to the portal. Until your email is verified, write to support@jafx.com. Tell us the email address you signed up with. Never send us your password.