Logging in to the JAFX Terminal, switching trading accounts and logging out

You log in to the JAFX Terminal (https://terminal.jafx.com) with a trading account, not with your client portal email. There are two ways in: one click from the client portal, or the account's number and trading password. You can still see live prices and charts without logging in.

One click from the client portal

In the client portal, select Trade in JAFX Terminal on your trading account's card. The web trader opens already logged in to that account. You don't type a password.

You can also start from the web trader. Select Log in to trade, or Log in beside "Already a client?". You sign in to the client portal and are brought back logged in. If you have several trading accounts, you choose one in the portal first.

The login link works once and for 60 seconds only, so use it straight away. If it can't log you in, the log-in window opens with a note:

A login made this way ends when the account's password changes or the trading server restarts. You then see "You were signed out of #" followed by the account number. Select Log in again.

Account number and password

Select Use my trading password instead. The Log in to trade window asks for:

• Server: choose Live Server for a live account, or the demo server for a demo account. Pick the server your account was opened on. Each server has its own account numbers.
• Account number: the Login number of the trading account, digits only. You can find it in the email we sent when the account was opened and on the account's card in the client portal. It is not your email address.
• Password: the trading account password, not your portal password. Show lets you check what you typed. Forgot it? opens the client portal, where you reset it.
• Remember me: 30 days keeps you logged in in this browser for up to 30 days. This session only logs you out when you close the tab. Choose This session only on a shared computer.

Then select Log in. The web trader does not ask for a 2FA code.

You may see "That looks like your client area email. Log in here with your trading account number." This means you typed an email address or letters in Account number.

You may also see "Secure storage unavailable on this connection — your login won't be remembered." This means you are logged in, but this browser can't keep the login. You will need to log in again next time.

For the other log-in messages and password resets, see Logins and passwords explained: portal, trading account and web trader.

Switching between trading accounts

One browser can stay logged in to several trading accounts. Select the account button at the top right. It shows your account number and a LIVE or DEMO badge. On a phone, select Menu.

Under Trading accounts:

• The account you are trading on has a Logged in badge. It also shows its balance and a line such as "#123456 · Live · USD · 1:500" (number, server, currency, leverage).
• Select another account in the list to trade on it. You see "Switching to account #" and the number. If it fails, you see "Switch failed:" and the reason. Log in to that account again.
• + Add a trading account opens the log-in window for another account.

If you are also signed in to the client portal, the account menu shows your name. If something is still open on your JAFX profile, it also shows a line that starts "To do:", for example "verify your identity", "finish verification" or "turn on 2FA". Each item opens the matching page of the client portal. The line disappears once nothing is left. The menu also has Deposit, Withdraw and Transfer, which open those pages of the client portal.

Logging out

• One account: select the × beside it, then Log out of # and the number.
• The account is removed from the list on this device. Your other accounts and the client portal stay logged in.
• If it was the account you were trading on, the web trader switches to your next account.
• To use it again, select the Trade button in the client portal or log in with its trading password.
• Everything: Log out logs you out of every trading account in the list and of the client portal on this device.

Logging out does not close your positions or cancel your pending orders.

We are available 24/7 via live chat or email (support@jafx.com).