Demo accounts: opening, logging in and expiry

How do I open a demo account?

• Demo accounts are opened in the client portal (app.jafx.com): go to Trading Accounts and choose Demo account. Open account opens a live account.
• The JAFX web trader at terminal.jafx.com has no "open demo account" option. Its log-in window asks for a Server (Live Server or Demo Server), an Account number and a Password. A demo account logs in with Demo Server selected. Each server has its own account numbers. Demo accounts are offered to all clients, and in the web trader you switch between Live and Demo when you log in. The Open an account link under the window takes you to the client portal, where you can open a live account.
• The JAFX Terminal is the only trading platform JAFX offers. There is no other platform to download.

You open a demo account in the client portal: go to Trading Accounts and choose Demo account. You then trade it in the JAFX web trader at terminal.jafx.com, with Demo selected when you log in.

You cannot open a demo account from the web trader itself; it is opened in the client portal, and in the web trader you switch between Live and Demo.

You can view live quotes and charts on the web trader without signing in.

Why can't I see my demo account in the client portal?

The client portal's Dashboard and account pages show the live trading accounts you opened with Open account. Demo accounts are opened from Trading Accounts → Demo account, and you use them in the web trader.

In the web trader, each account is labelled DEMO or LIVE. Use that label to check which type of account you are signed in to.

Can I add more virtual funds to my demo account?

Virtual funds cannot be added to a demo account; it is not topped up. If you want a fresh balance, open a new demo account.

A demo account starts with 10,000 USD of virtual money.

The starting balance is fixed; you cannot choose a different amount.

Demo accounts are in USD.

What happens to a demo account I don't use?

A demo account expires after 30 days if no trades are opened or closed on it.

If your demo account has expired, open a new one. Your old demo history cannot be restored.

My old demo account login no longer works. What should I do?

1. Check that you typed the Account number correctly. It contains numbers only.
2. Check the password. Passwords are case-sensitive.
3. If you see "Your session has ended — please log in again", sign in again. Sessions end automatically after a while.
4. If you see "Too many login attempts", wait for the time shown before you try again.

If it still doesn't work, the demo account may have expired or the password may be lost. The simplest fix is to open a new demo account.

We don't keep demo account passwords, so a lost one can't be recovered. Open a new demo account instead.

The Reset pwd button in the client portal works only for live accounts. For a live account, see Trading account passwords: reset, forgotten password and investor password.

We are available 24/7 via live chat or email (support@jafx.com).

Trading leveraged derivatives with JAFX carries a high risk of losing money rapidly. It is not suitable for everyone. JAFX has negative balance protection across all of your accounts, but you can still lose all the money you deposit. A demo account's results do not guarantee results on a live account.