I was scammed by a fake JAFX website or someone pretending to be JAFX

Updated 13 November 2026

Stop sending money or documents, and contact us. If a website was involved, send us its full link so we can report it. JAFX cannot control or reverse payments made to anyone pretending to be us.

Stop sending money or documents

Do not send any more money to the website, person or group.
Do not send them any more personal documents.
Do not pay a "fee" or "tax" they say is needed to release your money.
Stop using the website.

The genuine JAFX addresses are:

Address	What it is
jafx.com	Our public website
app.jafx.com	The client portal, where you sign up, verify, deposit and withdraw
terminal.jafx.com	The JAFX Terminal, the only trading platform JAFX offers

See How to spot a fake JAFX website, email or message.

If a website was involved: send us the full link

Send us the direct link (full web address) of the website where you signed up, deposited or paid. Without the link, we cannot report the site.

We report fake websites and ask for them to be taken down. We cannot promise that a site will be taken down, or when.

With the link, tell us:

how you found the website, or who sent it to you
how much you paid, how you paid and when
for a crypto payment, the wallet address you paid to and the transaction ID

If you sent money directly to an individual, for example to a personal bank account or crypto wallet, we cannot help recover it.

If that person sent you to a website to sign up or deposit, send us the full link of that website.

Some points to keep in mind:

JAFX staff never contact clients on WhatsApp or Telegram.
JAFX does not give advice, make recommendations or manage accounts on behalf of clients. Anyone who offers to trade for you, manage your money or guarantee profits in JAFX's name is not acting for JAFX.
Be careful with anyone else who contacts you about trading or investing.

What JAFX can and cannot do

We can:

report a fake website and ask for it to be taken down
check whether a payment you made reached your JAFX account

We cannot:

control or reverse payments made to third parties who pretend to be us
recover money you sent directly to an individual
promise a refund or a recovery of your money

A deposit you make from the Deposit page in the client portal at app.jafx.com is credited to your JAFX wallet automatically. If you paid that way, tell us and we check whether the payment reached your JAFX account. If it is not showing, see Why is my deposit not showing in my wallet?

Only make deposits from the Deposit page after you sign in at app.jafx.com. Do not pay into a wallet address that someone sends you in a chat.

If you shared your password, 2FA code or Support PIN

Treat your account as at risk, and act straight away:

Sign in at app.jafx.com and go to Settings → Security → Change password. Choose Email me a reset link and set a new password from the email.
In Settings → Support PIN, press Renew to get a new PIN.
If you shared a trading account password, use Reset pwd on that account's card. A new trading password is sent to you by email.
Turn on two-factor authentication with Enable 2FA in Settings → Security, if it is not on already.
Contact us and tell us what you shared.

See What to do if your JAFX account has been hacked and Two-factor authentication (2FA): turning it on, signing in with it and turning it off.

JAFX never asks for your password, a 2FA code or a one-time code. "JAFX never asks for your password or your API key by email, chat or phone."

Reporting it elsewhere: police, bank, regulator

You may wish to report the scam to:

your local police
your bank, if you paid from a bank account
the financial regulator in your country

JAFX (PTY) LTD is an authorised Financial Services Provider, FSP No. 52058, regulated by the Financial Sector Conduct Authority (FSCA) of South Africa. See About JAFX: regulation, safety of funds and company FAQs.

If you believe JAFX itself got something wrong, see How to make a complaint and escalate to the FAIS Ombud.

How to contact us

Live chat: sign in at app.jafx.com and press Chat in the top bar. On a phone, open the menu and choose Human Support · Live chat. You chat with a real person.
Email: support@jafx.com. If you have a JAFX account, write from the email address registered on it.

If you do not have a JAFX account, email support@jafx.com. We still take your report and the website link.

Include the website link and any transaction ID. Never send us your password, a 2FA code or a one-time code.

We are available 24/7 via live chat or email. See How do I contact JAFX support?

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