What is the Inactivity Fee in my transaction history?

An Inactivity Fee is a $10 fee that JAFX may take from your balance when your account has not been used for a while. It may be charged only when all three of the conditions below are true. You can avoid it by depositing or trading regularly.

What the Inactivity Fee is

• The fee is $10 (USD).
• It is taken from your balance.
• It appears in your transaction history as its own type of transaction, Inactivity Fee.

When it may be charged

The fee may be charged only when all three of these are true at the same time:

1. Your account has been open for at least 180 days.
2. You have made no deposit for 90 days.
3. You have placed no trade for 30 days.

If even one of these is not true, the fee can't be charged. For example, it can't be charged on an account that is less than 180 days old. It can't be charged on an account where you placed a trade in the last 30 days either.

Where you see it

1. Sign in to the client portal at app.jafx.com.
2. In the menu at the top of the page, select History (under Funds). On a phone, open the menu and select History. The page is titled Transaction history.
3. In Type, choose Inactivity Fee to see only these charges. You can also use From / To to narrow the dates.
4. Click a transaction to open its page. Select More details to see its Transaction ID.

Money going out is shown in red in the list. For what each status in the list means, see What does my transaction status mean?

How to avoid it

The fee needs all three conditions together, so you avoid it by breaking any one of them:

• Place a trade at least once every 30 days, or
• Make a deposit at least once every 90 days.

Doing either one is enough while it lasts.

For the other costs of trading with JAFX, see Trading costs: commission, swaps and spreads.

If you think it was charged in error

Check the three conditions above against your account first:

• How long ago you opened your account.
• The date of your last deposit, in History with Type set to Deposit.
• The date of your last trade, in the JAFX Terminal at https://terminal.jafx.com.

If you still think the fee should not have been charged, contact our support team and we will look into it:

• Live chat: select the Chat button in the client portal. On a phone, open the menu and select Human Support. You chat with a real person.
• Email: write to support@jafx.com from the email address registered on your JAFX account.

Include the Transaction ID of the Inactivity Fee and say why you think it was charged in error. We will never ask you for your password, a 2FA code or a one-time code.

See How do I contact JAFX support?

We are available 24/7 via live chat or email (support@jafx.com).