"We're unable to offer accounts to individuals with US tax obligations under FATCA": what the US person question means

JAFX can't offer accounts to US persons for tax purposes. If you answer "Yes" to the US person question, you can't make deposits or open new live trading accounts.

Who counts as a US person

The question is part of the questionnaire on the Verify page of the client portal at app.jafx.com. The page explains it like this:

"This includes being a US citizen or green card holder, being tax resident in the US, having a US address or phone number, earning US-source income, holding 10%+ in a US entity, or any other ties under FATCA."

FATCA is a US tax law. CRS is an international tax standard. Both require us to confirm where you are resident for tax. This is why the questionnaire also asks for:

• your tax identification number (TIN), or the reason you don't have one
• a FATCA/CRS confirmation

This question is about US tax status. It is separate from where you live. For the countries whose residents we can't accept, see Which countries can't open a JAFX account?

The messages you may see

What you can and can't do afterwards

While your answer is "Yes":

• You can't make any deposit.
• You can't open a new live trading account.

The portal blocks only these two actions. Your answer does not stop you from:

• trading on the trading accounts you already have
• withdrawing your money

If your answer was wrong

If you answered "Yes" by mistake, correct it:

1. Sign in at app.jafx.com.
2. Open Verify in the menu. On a phone, open the menu first.
3. Open the questionnaire section with the US person question.
4. Change your answer.
5. Click Save changes.
6. You will see "Your information has been saved."

If you can't change the answer yourself, contact our support team. You can also contact us if you're not sure the question applies to you.

Answer this question accurately. The portal also asks it before any deposit that takes your total for the day over $4,000. See "Deposits over $4,000.00 a day need a few quick questions first": what we ask and why.

If you become a US person later

Your status may change after you open your account. For example, you might get a green card or become tax resident in the US. If this happens, update your answer on the Verify page or tell our support team.

From then on:

• You can't make new deposits.
• You can't open new live trading accounts.
• You can keep trading on the trading accounts you already have.
• You can withdraw whenever you like.

Your JAFX account is not suspended or closed for this reason. You are not asked to close your positions, and there is no deadline.

For how withdrawals work, see Withdrawals: how to withdraw, limits, fees and timeframes.

Need help?

• Live chat: sign in to the client portal and click the Chat button. You talk to a real person.
• Email: write to support@jafx.com from the email address registered on your JAFX account.

We will never ask you for your password, a 2FA code or a one-time code.

We are available 24/7 via live chat or email.