What can I use as proof of address?

You can use a bank or card statement, a utility bill, a contract mobile phone bill, a letter from a government authority, or a police conduct certificate. It must be dated within the last 90 days and show your name, your full address, the issuer's logo or stamp, and every page.

You upload your proof of address during the identity check on the Verify page of the client portal at app.jafx.com. See How to verify your account (KYC) for the full steps.

Documents we accept

Upload one of these:

• Bank statement or credit/debit card statement. Send the full PDF downloaded from your online banking, or a clear photo of the original paper statement.
• Utility bill: water, gas, electricity, internet, cable/TV or landline phone.
• Mobile phone bill, on a contract only. Prepaid mobile bills and top-up receipts are not accepted.
• A letter from a central or local government authority, such as a council or tax bill, a fine or a summons.
• An official conduct certificate, usually issued by the police.

A bank statement must show activity on your account. Bank letters, notices and adverts are not accepted.

Accepted only if you have nothing else

If you have none of the documents above, we may accept one of these instead:

• a tax certificate
• a payslip
• an insurance document (a policy or a claim)

What the document must show

Your proof of address must:

• be dated within the last 90 days
• show your name, matching your JAFX account. Initials for your first name are fine, and middle names or titles can be missing.
• show your full residential address, including any house or apartment number. It should be the address you gave on the Verify page.
• show the issuer's logo or stamp
• be the full document, with all four corners and every page
• not be password protected

Files can be PDF, PNG or JPG. Each file must be under 10 MB.

We can't accept:

• screenshots or other digital images
• envelopes or covering letters without the document itself
• documents with no logo or stamp, or with no address
• paper card statements that appear to have been printed at home

If you have a paper document, take a photo of the original. If you received it as a PDF, upload that PDF as you received it.

To take a good photo, lay the document flat in good, even light. Avoid the flash if it causes reflections. Keep all four corners in the frame and make sure all text is sharp.

Joint bank statements and joint bills

• Joint bank statement: accepted, but also send a valid identity document for the other account holder. You can send a bank statement in your name only instead.
• Joint utility bill: accepted as it is. No extra ID is needed.

Online-only bank statements

Statements from banks that operate online only are accepted as a PDF. Download the statement from your online banking. A screenshot of your banking app is not accepted.

PO Box addresses and service addresses

A PO Box address on its own is not accepted. This includes countries without street addresses. We need a document that shows where you live.

Some utility bills are sent to a PO Box but also show a separate service address for the property. If the service address is your residential address, we can use it.

What you may cover

You may cover card numbers and account numbers on a bank or card statement. Your name, your address, the date and the issuer's logo or stamp must stay visible.

Don't cover anything else. A document with details covered or missing may be rejected.

If your document is not accepted

We email you the reason. You can then upload a new document on the Verify page. See Why was my proof of address rejected, and how do I fix it?

• If the name on your document differs from your account, see The name on my document doesn't match my JAFX account.
• If you have moved, see How to update your address or country of residence.
• For a company's proof of address, see Opening a corporate account: documents we need.

Need help?

Use live chat (the Chat button in the client portal) or email support@jafx.com from the email address registered on your JAFX account. If you have trouble uploading on the Verify page, tell us and we'll help you finish.

We are available 24/7 via live chat or email.