How to deposit Ethereum (ETH): Ethereum or Base network

You can deposit ETH on two networks: Ethereum and Base. Create a deposit request on the Deposit page at app.jafx.com. Then send exactly the amount shown, on the network you chose, to the address shown.

The networks JAFX accepts ETH on

• Ethereum and Base addresses look the same.
• ETH sent on Ethereum and ETH sent on Base are not interchangeable. Choose the network on the Deposit page, and choose the same network in your own wallet before you send.
• Do not send ETH on any other network.

For other coins and tokens, see How to deposit USDT, USDC and other tokens (choosing the right network).

Which wallet the deposit is credited to

• A deposit always goes into a wallet, never directly into a trading account.
• For ETH, you choose your USD Wallet under Deposit to wallet.
• To trade with the money, move it to a trading account. See How to transfer funds between your wallet and trading accounts.

Step by step on the Deposit page

1. Sign in at app.jafx.com.
2. Select Deposit in the menu at the top of the page (under Funds). The Deposit funds page opens.
3. Under Coin or network, choose ETH and the network you will send on: Ethereum or Base.
4. Under Deposit to wallet, choose the wallet.
5. Enter the amount in the wallet's currency. - The minimum is $10 (USD equivalent). There is no maximum. - The page shows the limits for the method you chose. - Below the minimum, you see a message such as "Minimum amount for USD is $10.00".
6. Read the warning on the page: "Pay on the <network> network only. Money sent on another network is lost."
7. Select Submit deposit.

If your identity is not verified, you can deposit up to $4,000 a day. The page shows "You can deposit up to $X more today. Verify your identity to remove the limit." See "Daily deposit limit reached": the $4,000 limit for unverified accounts.

Sending the payment: amount, network and address

After Submit deposit, the Send your payment panel opens. It reads: "Send exactly the amount below in {coin} on the {network} network to this deposit address. The price is held until the time runs out."

The panel shows:

• Amount: the exact amount in ETH to send
• Network: Ethereum or Base
• Deposit address
• a QR code

To pay:

1. In your own crypto wallet, select ETH and the same network shown on the panel.
2. Scan the QR code, or copy the address. Check that it matches the panel exactly.
3. Send exactly the ETH amount shown.
4. Confirm the payment before the timer runs out.

Fees: JAFX charges no deposit fee. The network charges its own fee when you send, and your wallet takes it. JAFX credits the amount that arrives at the deposit address. Check whether your wallet adds the fee on top of the amount or takes it out of it. If it takes the fee out, less ETH arrives than you sent.

The time limit on the price and the request

• The price is held for 15 minutes. Crypto prices move, so the ETH amount is worked out at the current price and held only until the timer runs out. If you haven't paid by then, create a new request.
• An unpaid request is closed after 1 hour and shown as Expired. See My deposit request expired: what do I do?
• Every deposit request gets its own address. Make a new request, and use the new address, for every deposit. Do not reuse an old address. If you already sent ETH to one, see I sent my deposit to an old deposit address.

Cancelling: while the request can still be cancelled, the panel shows Cancel deposit. The box "Cancel this deposit?" tells you: "Don't send any crypto for it afterwards." Do not cancel a request you have already paid. Contact us instead.

When it is credited, and what to do if it is not

While you wait, the deposit shows as Pending: "We're waiting for your payment to arrive and be credited to your wallet. Then it changes to Finished."

When the money arrives, you see Deposit received: "{amount} has been credited to {wallet}." The status changes to Finished. For other statuses, see What does my transaction status mean?

You can look up your payment on a public block explorer for the network you used. Use the transaction ID from your wallet.

If the deposit is not credited:

• Sent a different amount: see I sent more or less than my deposit amount.
• Sent on the wrong network: see I sent my deposit on the wrong network or sent an unsupported token.
• Anything else: see Why is my deposit not showing in my wallet?

You can also contact us by live chat (the Chat button in the portal, a real person, 24/7). Or email support@jafx.com from your registered email address. Include:

• the transaction ID from History
• the network you used and the amount you sent
• the blockchain transaction ID from your wallet

Never send us your password or any code.