How to deposit Solana (SOL)

Deposit SOL from the Deposit page of the client portal at app.jafx.com. Send it on the Solana network only, to the address shown for your deposit request.

The networks JAFX accepts SOL on

JAFX accepts SOL on one network: Solana. Do not send SOL from any other network.

The Deposit page warns: "Pay on the Solana network only. Money sent on another network is lost." A payment on a blockchain cannot be reversed. Check the network in your own crypto wallet before you send.

For other tokens on Solana, such as USDT, USDC or EURC, see How to deposit USDT, USDC and other tokens (choosing the right network).

Which wallet the deposit is credited to

• A deposit always lands in one of your JAFX wallets. It never goes straight into a trading account.
• You choose the wallet under Deposit to wallet. The page lists the wallets you can choose for SOL.
• To trade with the money, move it to a trading account afterwards. See How to transfer funds between your wallet and trading accounts.

Step by step on the Deposit page

1. Sign in at app.jafx.com.
2. Select Deposit in the menu at the top of the page (under Funds). The Deposit funds page opens.
3. Under Coin or network, choose SOL on the Solana network.
4. Under Deposit to wallet, choose the wallet to credit.
5. Enter the amount in the wallet's currency.
6. Select Submit deposit.

Limits: - The minimum is $10 (USD equivalent). There is no maximum. - The page shows the limits for the method you choose. If your amount is too low, you see a message such as "Minimum amount for USD is $10.00". - If you have not verified your identity, you can deposit up to $4,000 a day (USD equivalent). The page shows "You can deposit up to $X more today. Verify your identity to remove the limit." See "Daily deposit limit reached": the $4,000 limit for unverified accounts.

Fees: - JAFX charges no deposit fee. - The Solana network charges its own fee when you send. Your wallet takes that fee, not JAFX.

If a message appears on the page, see Messages on the Deposit page and what to do about each.

Sending the payment: amount, network and address

After Submit deposit, the Send your payment panel opens. It says: "Send exactly the amount below in SOL on the Solana network to this deposit address. The price is held until the time runs out."

The panel shows:

1. In your crypto wallet, select SOL on the Solana network yourself. Do not rely on a default.
2. Scan the QR code, or copy the deposit address. Check that it matches the panel exactly.
3. Send exactly the amount shown.
4. Make sure that, after network fees, at least $10 worth of SOL arrives.

Use a new address every time. Each deposit request gets its own address. For every deposit, make a new request and use the new address. Do not send to an address from an earlier request. If you already did, see I sent my deposit to an old deposit address.

The time limit on the price and the request

• The price is held for 15 minutes. A timer on the panel counts down.
• Crypto prices move. The SOL amount is worked out at the current price and is held only until the timer runs out.
• If the timer has run out and you have not paid, do not send anything. Make a new deposit request from the Deposit page. See My deposit request expired: what do I do?
• To cancel a request before you pay, select Cancel deposit. This button only appears while the request can still be cancelled. The box says "Cancel this deposit?" and "Don't send any crypto for it afterwards."
• Do not cancel a request after you have sent SOL. Contact our support team instead.

When it is credited, and what to do if it is not

While the deposit is Pending, the page says: "We're waiting for your payment to arrive and be credited to your wallet. Then it changes to Finished."

When the deposit is credited, you see Deposit received: "{amount} has been credited to {wallet}." The status changes to Finished. For other statuses, see What does my transaction status mean?

If your deposit has not been credited:

• Look up the blockchain transaction ID from your crypto wallet on a Solana block explorer. This shows whether your payment reached the network.
• See Why is my deposit not showing in my wallet?
• If you sent a different amount, see I sent more or less than my deposit amount.
• If you used the wrong network or token, see I sent my deposit on the wrong network or sent an unsupported token.

You can contact our support team 24/7. Use live chat with the Chat button in the portal, where you talk to a real person. Or email support@jafx.com from your registered email address. Include:

• the transaction ID from your transaction history
• the amount you sent
• the blockchain transaction ID from your wallet

We will never ask for your password or a 2FA code.