Why do the dates and times in the client portal look wrong?

The client portal (app.jafx.com) shows every date and time in London time, not in your local time. Dates are written month first, with a 12-hour clock. So a time on your transaction can look hours off, or a date can look like a different day, even though nothing is wrong.

The time zone the portal uses

All dates and times in the client portal are shown in London time (Europe/London). This applies to every date and time the portal shows, wherever you are in the world.

London time changes during the year:

• In winter it is the same as UTC.
• In summer (British Summer Time) it is one hour ahead of UTC.

To match a time in the portal to your own clock, work out the difference between London and where you are on that date.

How dates are written

The portal writes dates as month/day/year and uses a 12-hour clock with AM or PM. For example:

• "9/15/2026 - 2:30 PM" means 15 September 2026 at 2:30 in the afternoon, London time.
• "3/4/2026" means 4 March 2026, not 3 April.

If a date looks impossible or a month early, check whether you are reading the day and month the wrong way round.

You can't choose a time zone

There is no time zone setting in the client portal, and no way to change the date format. Every client sees the same London times.

If you contact us about a transaction, give us the transaction ID and the date and time exactly as the portal shows them. That way we are looking at the same record. See Where to find your withdrawal history, status and transaction ID.

When the unverified daily limit resets

If you have not verified your identity, you can deposit up to $4,000 a day and withdraw up to $4,000 a day (US-dollar equivalent). The portal shows: "Unverified accounts can deposit and withdraw up to $4,000.00 a day each. Verify your identity to remove the limits."

For this limit, the day is counted in UTC, not in London time and not in your local time. The limit starts again at midnight UTC. This can differ from the times the portal shows you:

• In winter, midnight UTC is midnight in London.
• In summer, midnight UTC is 1:00 AM in London.

What counts towards the limit:

• Deposits and withdrawals made that UTC day count.
• Rejected, failed, cancelled and expired transactions do not count.
• Internal transfers between your wallets and trading accounts do not count.

Verifying your identity removes the limits. See "Daily deposit limit reached": the $4,000 limit for unverified accounts and Daily withdrawal limit reached.

Times in the JAFX Terminal

The JAFX Terminal (terminal.jafx.com) is separate from the client portal, and its times work differently.

• Market hours. Each market's weekly trading hours are in its Specification window. Open it with the ⓘ button next to the market (you need to be logged in). The window says: "Times are in the trading server's time zone." They are not in your local time and not in London time.
• Charts. The chart time zone is one of the terminal's own settings, saved in your browser. See JAFX Terminal settings: chart settings, time zone, theme, layout and sounds.

For more on market hours, see Instruments, leverage, contract sizes, lot sizes and market hours.

Still not sure?

If a time still doesn't make sense, contact us by live chat (the Chat button in the client portal) or by email at support@jafx.com from your registered email address. Include the transaction ID and the date and time shown in the portal. We are available 24/7 via live chat or email.