Why won't the sign-up form go through?

Updated 13 November 2026

The sign-up form is usually refused for one of three reasons. A field breaks a rule, the automatic security check was blocked or was unsure, or the form was sent too often or left open too long. Find the message you see below and follow the fix. If nothing happens at all, see the section on the security check.

Field rules

The form at app.jafx.com ("Open your live account.") asks for four things. Each must follow these rules:

First name and Last name: up to 64 characters each. Use your name exactly as it appears on your ID document.
Email: a valid email address that you can open.
Password: at least 8 characters. You don't need capitals, numbers or symbols.

If a field is marked as wrong, correct it and select "Create account" again.

You don't enter your country, phone number or date of birth at sign-up. You answer those later on the Verify page.

"Invalid email address."

Some disposable or temporary email addresses are refused. Sign up with a permanent personal address. You cannot change your email address after sign-up, so choose one you will keep.

"Please tick the box below to show you're not a robot."

The automatic security check was not sure about your sign-up. Do this:

Tick the box under the form.
Select "Create account" again.

"The security check didn't load." or the button does nothing

The security check runs in the background. If something blocks it, you see a message that starts "The security check didn't load. Please try again." Sometimes "Create account" does nothing at all.

Turn off any ad blocker or script blocker for the page.
Turn off any VPN.
Reload the page and fill in the form again.
If it still fails, try another browser or another connection, for example mobile data.

"Please try again." or "Please send the form again."

You see one of these messages in three cases:

The form was sent too quickly.
The form was open for more than 2 hours.
The form had already been sent once.

Reload the page and fill in the form again.

"Too many tries. Please wait a minute and try again."

Too many attempts came from your connection in a short time. Wait for the time shown, then try again.

"Too many new accounts have been opened from your connection."

The full message reads "Too many new accounts have been opened from your connection. Please try again in …, or contact support at support@jafx.com."

This can happen on a shared connection, for example in an office or on some mobile networks. Several accounts were opened from it in a short time. You have two options:

Wait for the time shown, then try again.
Email support@jafx.com.

See Problems signing up: the robot check and "Too many new accounts".

"Unexpected response from server."

Something went wrong on our side. Wait a few minutes and try again. If you see the message again, contact us.

Your sign-up session timed out. Go to app.jafx.com and sign in with the email and password you just chose. If you can't remember the password, use Forgot password? on the sign-in page. See Signing in, forgotten password and password expiry.

If there was no error but no verification email came

If the form went through and you see "Check your email.", sign-up worked. The next step is to open the link we emailed you. See How to create a JAFX account and verify your email.

You may get a password reset email instead of a verification email. This means the address already has a JAFX account. See I signed up but got a password reset email instead of a verification email.

Contact us

We are available 24/7 via live chat or email.

Live chat (the Chat button, answered by a real person) appears only once you are signed in and your email is verified. Until then, email support@jafx.com from the address you are trying to sign up with. In your email, include:

the exact message you see
your device and browser

Never send us your password. See How do I contact JAFX support?

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